Partner Updates

Partner Updates

support.surfsight.net/s/marketing-dashboard

ℹ️ Service Impact Announcement: Service Disruption Impacting Last GPS and Media Data – US Cloud ℹ️

by Dror Tesler, Senior Support Engineer
We are currently experiencing performance issues with Last GPS and Media Data. Please find further details below. Impact of the degraded performance: Last GPS points and Media Data Partners impacted by the degraded performance: US cloud,
Support

ℹ️ Service Impact Announcement: the failure rate of virtual event media upload has increased ℹ️ - RESOLVED (09/20/2024, 01:00 p.m. UTC)

by Daniel Sanchez, Technical support agent
Support
We are happy to inform you that the backlog in virtual event media uploads is now clear. Please find further details below. Duration of the service impact: 09/19/2024 at 07:45 p.m. UTC. - 09/20/2024, 01:00 p.m. UTC Description of the
ℹ️ Service Impact Announcement: the failure rate of virtual event media upload has increased ℹ️ - RESOLVED (09/20/2024, 01:00 p.m. UTC)

ℹ️ Service Impact Announcement: the failure rate of virtual event media upload has increased ℹ️ – UPDATE (09/20/2024, 09:00 a.m. UTC)

by Daniel Sanchez, Technical support agent
Support
The backlog in virtual event media uploads is getting consumed now, and the success rate will improve. The Surfsight technical support team will continue to monitor the situation until fully resolved. Impact of the degraded performance:
ℹ️ Service Impact Announcement: the failure rate of virtual event media upload has increased ℹ️ – UPDATE (09/20/2024, 09:00 a.m. UTC)

Code Red reduced to Service Impact: intermittent live streaming issues still persist (US cloud only) – RESOLVED (09/10/2024, 06:00 p.m. UTC)

by Daniel Sanchez, Technical support agent
We are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below. Duration of
Support
Code Red

Code Red reduced to Service Impact: Intermittent Live streaming issues still persist (The Surfsight portal does not load dashcams, Surfsight API calls return errors, are back to normal). US cloud only – UPDATED 2:05 PM PST

by Daniel Sanchez, Technical support agent
The team monitoring still shows the below items as resolved. It is not possible to stream live video. The Surfsight partner portal does not load. Some online dashcams are reporting being offline. The team continues working on an
Support
Code Red

Important notice: changes to the Surfsight API

by Ben Goldfarb
Upcoming changes to the Surfsight® API may impact the use of your service.  We will be changing the GPS data webhook "ID" field type from numeric to alphanumeric.  After the change, the GPS coordinate data “ID” parameter type will be
Announcement

C7-2024 is out! 🚀

by Ben Goldfarb
Release Notes
C7-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! Hotspot control: You can now remotely designate a dashcam as a hotspot. Your security posture is enhanced by controlling the enablement of a dashcam as a
C7-2024 is out! 🚀

RESOLVED : Code Red: Maps section in the White label portal

by Dror Tesler, Senior Support Engineer
RESOLVED: the issue with the map section of White Label portal. Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All partners , US and EU cloud This
Support
Code Red

⚠️ Code Red: Maps section in the White label portal ⚠️

by Dror Tesler, Senior Support Engineer
There is still a service outage in the Maps section of the White Label portal. Below are further details: Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All
Support
Code Red