Partner Updates

Partner Updates

support.surfsight.net/s/marketing-dashboard

ℹ️ Service Impact Announcement: it is not possible to change the dashcam billing status via the partner portal ℹ️

by Daniel Sanchez, Technical support agent
Support
We are currently experiencing degraded performance issues with the partner portal. Please find further details below. Impact of the degraded performance: it is not possible to change the dashcam billing status via the partner
ℹ️ Service Impact Announcement: it is not possible to change the dashcam billing status via the partner portal ℹ️

⚠️ Code Red: GPS messages sent via Webhook are missing the time element⚠️

by Dror Tesler, Senior Support Engineer
We are currently experiencing a service outage that is affecting Webhook API calls. Impact: GPS messages in Webhook calls are missing the time element. Regions affected: US and EU cloud. Our team is actively working to resolve
Support
Code Red

Firmware Update 3.14 is Now Available

by Ben Goldfarb
Announcement
Firmware and hardware updates
Firmware Update 3.14 is Now Available  The latest firmware update, 3.14, for the AI-12 dashcam, is now Generally Available (GA).    What’s included:  Yawn Detection Auxiliary Camera Connection/Disconnection Alerts Enhanced the
Firmware Update 3.14 is Now Available

Code Red: High Volume in API errors⚠️– RESOLVED

by Mauricio Niebles, TS3
Support
Code Red
Release Notes
We are happy to inform you that the issue “High volume of API errors” has been resolved. Please find further details below. Duration of the service outage: The issue had a duration of 1H 16 mins. Impact of the service outage: High volume
Code Red: High Volume in API errors⚠️– RESOLVED

⚠️ Code Red: High Volume in API errors.⚠️

by Mauricio Niebles, TS3
Support
Code Red
We are experiencing a service outage: High volume of API errors, Please find further details below. Impact of the service outage: We are currently experiencing a high volume of API errors. Partners impacted by the service outage: US
⚠️ Code Red: High Volume in API errors.⚠️

C10-2024 is out! 🚀

by Ben Goldfarb
Release Notes
C10-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! ​Customizable MV+AI Event Triggers This enhancement of the "MV+AI config," parameters allows reseller partners to customize the number of alerts and trigger
C10-2024 is out! 🚀

Firmware Update 3.13 is Now Available

by Ben Goldfarb
Announcement
Firmware and hardware updates
Firmware Update 3.13 is Now Available  The latest firmware update, 3.13, for the AI-12 dashcam is now Generally Available (GA).    What’s included:  Power loss file protection Increase privacy with watermarks General fixes and
Firmware Update 3.13 is Now Available

Important notice: Changes to the Surfsight API

by Ben Goldfarb
Upcoming changes to the Surfsight® API that may impact your use of the service.  Create Drivers and Update Drivers APIs - (Validate the  “organizationId ” parameter)  When creating a new driver persona in the Organization,  (POST/drivers
Support

C9-2024 is out! 🚀

by Ben Goldfarb
Release Notes
C9-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! ​New Download Option Experience greater flexibility and convenience with the new download option. You can save important data, such as User ID, User Name,
C9-2024 is out! 🚀