Partner Updates

Partner Updates

support.surfsight.net/s/marketing-dashboard

Important notice: Changes to the Surfsight API

by Ben Goldfarb
Upcoming changes to the Surfsight® API that may impact your use of the service.  We will be changing the GPS data webhook "ID" field type from numeric to alphanumeric.   After the change, the GPS coordinate data “ID” parameter type will
Support

ℹ️ Service Impact Announcement: It is not possible to change the dashcam's billing status via Partner Portal ℹ️-RESOLVED-

by Silvia Arce, Technical Support Engineer
We are currently experiencing degraded performance issues with {Services Impacted}. Please find further details below. -RESOLVED- Impact of the degraded performance: It is not possible to change the dashcam's billing status via the Partner
Support

C11-2024 is out! 🚀

by Ben Goldfarb
Release Notes
C11-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! ​Fixed Items There is an overlap of the menu header. (Resolved) Devices connecting to the cloud in an active state are displaying as “Pending Activation”
C11-2024 is out! 🚀

ℹ️ Service Impact Announcement: it is not possible to change the dashcam billing status via the partner portal ℹ️

by Daniel Sanchez, Technical support agent
Support
We are currently experiencing degraded performance issues with the partner portal. Please find further details below. Impact of the degraded performance: it is not possible to change the dashcam billing status via the partner
ℹ️ Service Impact Announcement: it is not possible to change the dashcam billing status via the partner portal ℹ️

⚠️ Code Red: GPS messages sent via Webhook are missing the time element⚠️

by Dror Tesler, Senior Support Engineer
We are currently experiencing a service outage that is affecting Webhook API calls. Impact: GPS messages in Webhook calls are missing the time element. Regions affected: US and EU cloud. Our team is actively working to resolve
Support
Code Red

Firmware Update 3.14 is Now Available

by Ben Goldfarb
Announcement
Firmware and hardware updates
Firmware Update 3.14 is Now Available  The latest firmware update, 3.14, for the AI-12 dashcam, is now Generally Available (GA).    What’s included:  Yawn Detection Auxiliary Camera Connection/Disconnection Alerts Enhanced the
Firmware Update 3.14 is Now Available

Code Red: High Volume in API errors⚠️– RESOLVED

by Mauricio Niebles, TS3
Support
Code Red
Release Notes
We are happy to inform you that the issue “High volume of API errors” has been resolved. Please find further details below. Duration of the service outage: The issue had a duration of 1H 16 mins. Impact of the service outage: High volume
Code Red: High Volume in API errors⚠️– RESOLVED

⚠️ Code Red: High Volume in API errors.⚠️

by Mauricio Niebles, TS3
Support
Code Red
We are experiencing a service outage: High volume of API errors, Please find further details below. Impact of the service outage: We are currently experiencing a high volume of API errors. Partners impacted by the service outage: US
⚠️ Code Red: High Volume in API errors.⚠️

C10-2024 is out! 🚀

by Ben Goldfarb
Release Notes
C10-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! ​Customizable MV+AI Event Triggers This enhancement of the "MV+AI config," parameters allows reseller partners to customize the number of alerts and trigger
C10-2024 is out! 🚀