Partner Updates

Partner Updates

support.surfsight.net/s/marketing-dashboard

Code Red: There is a problem with the partner portal, Surf UI and API calls on the US cloud

by Dror Tesler, Senior Support Engineer
In the NA cloud, we are experiencing a problem with the Partner portal , Surf UI and API calls. This affects all NA cloud customers Partners impacted by the service outage: NA cloud We appreciate your patience and apologize for
Support
Code Red

ℹ️ Service Impact Announcement: Our systems are experiencing an inconsistent failure rate affecting Partner Portal, Surfsight Site, and API calls - (RESOLVED)ℹ️

by Mauricio Niebles, TS3
Support
We are pleased to inform you that the degraded performance issue that was being experienced with a high rate of code errors has been resolved. Duration: 2025-01-23 10:43 p.m. UTC - 2025-01-24 08:02 p.m. UTC Impact of the degraded
ℹ️ Service Impact Announcement: Our systems are experiencing an inconsistent failure rate affecting Partner Portal, Surfsight Site, and API calls - (RESOLVED)ℹ️

ℹ️ Service Impact Announcement: Our systems are experiencing an inconsistent failure rate affecting Partner Portal, Surfsight Site, and API calls - UPDATE (2025-01-24 16:52 p.m. UTC) ℹ️

by Mauricio Niebles, TS3
Support
Our development team continues actively investigating the degraded performance issue being experienced with a high rate of code errors. Impact of the degraded performance: API calls, Partner Portal, and Surfsight Site. Partners impacted
ℹ️ Service Impact Announcement: Our systems are experiencing an inconsistent failure rate affecting Partner Portal, Surfsight Site, and API calls - UPDATE (2025-01-24 16:52 p.m. UTC) ℹ️

ℹ️ Service Impact Announcement: Dashcams are getting offline in the NA Cloud ℹ️ – RESOLVED

by Silvia Arce, Technical Support Engineer
We are happy to inform you that {Dashcams are getting offline in the NA Cloud} has been resolved. Please find further details below. Twilio/Kore, the super SIM provider, has confirmed that there was a service issue yesterday, Jan 16th,
Support

ℹ️ Service Impact Announcement: {Dashcams are getting offline in the NA Cloud} ℹ️

by Silvia Arce, Technical Support Engineer
We are experiencing degraded performance issues with {Dashcams getting offline in the NA Cloud}. Please find further details below. After further investigation, we have determined that the service outage impacted a subset of the dashcams.
Support

⚠️ Code Red: {Dashcams are getting offline in the NA Cloud} ⚠️

by Silvia Arce, Technical Support Engineer
We are experiencing a service outage with - Dashcams getting offline in the NA Cloud -. Please find further details below. Impact of the degraded performance. Devices going offline in NA Cloud Our team is currently investigating. We
Support
Code Red

C12-2024 is out! 🚀

by Ben Goldfarb
Release Notes
C12-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! ​Remote Factory Reset for Enhanced Device Management This enhancement empowers Resellers and Partners with the ability to remotely initiate a factory reset
C12-2024 is out! 🚀

ℹ️ Service Impact Announcement: high volume of events without media and decrease in webhooks since yesterday- RESOLVED ℹ️

by Daniel Sanchez, Technical support agent
Support
We are pleased to inform you that the previously reported degraded performance issues (please find further details below) have been resolved. Duration: 2024-12-20 12:30 p.m. UTC - 2024-12-23 09:30 p.m. UTC. Impact of the degraded
ℹ️ Service Impact Announcement: high volume of events without media and decrease in webhooks since yesterday- RESOLVED ℹ️

Important notice: Changes to the Surfsight API

by Ben Goldfarb
Upcoming changes to the Surfsight® API that may impact your use of the service.  We will be changing the GPS data webhook "ID" field type from numeric to alphanumeric.   After the change, the GPS coordinate data “ID” parameter type will
Support