Partner Updates

Partner Updates

support.surfsight.net/s/marketing-dashboard

Lytx Surfsight AI-12 3.14.17 Firmware version and auxiliary camera 0.33 firmware version are rolling out!

by Ben Goldfarb
We are happy to announce that the new firmware versions for the AI-12 and the auxiliary camera are rolling out. The AI-12 3.14.17 firmware version focuses on refining auxiliary camera connectivity, improving battery lifespan, and
Lytx Surfsight AI-12 3.14.17 Firmware version and auxiliary camera 0.33 firmware version are rolling out!

C1/C2-2025 is out! 🚀

by Ben Goldfarb
Release Notes
C1/C2-2025 is out! 🚀 What’s included this time around? What’s new? Check it out! ​Simplified Device Data Profiles This update improves device data profile management on the Partner Portal. The confusing "None" option was removed,
C1/C2-2025 is out! 🚀

Resolved: Livestreming issue

by Dror Tesler, Senior Support Engineer
We are happy to announce that we have fixed the livestreaming issue on US and EU clouds. Additionally, we were notified by AWS that between January 28 10:56 PM and January 29 3:06 AM PST, they experienced an issue for CloudFront customers
Support
Code Red
Release Notes

ℹ️ Service Impact Announcement: Live stream Issue - (RESOLVED)ℹ️

by Mauricio Niebles, TS3
We are pleased to inform you that the issue with the Live Stream display has been resolved. Duration: 2025-01-28 09:40 p.m. UTC - 2025-01-28 11:21 p.m. UTC Impact of the degraded performance: When consulting the live streaming, it does
Support

ℹ️ Service Impact Announcement: Live stream Issue ℹ️

by Mauricio Niebles, TS3
Support
We are currently experiencing problems with the live streaming. Impact of the degraded performance: When consulting the live streaming, it does not load or is too slow. Partners impacted by the degraded performance: NA cloud and EU
ℹ️ Service Impact Announcement: Live stream Issue ℹ️

RESOLVED - Code Red: There is a problem with the partner portal, Surf UI and API calls on the US cloud

by Dror Tesler, Senior Support Engineer
We are happy to inform you that the problem with the partner portal, Surf UI and API calls on the US cloud has been resolved. Please find further details below. Duration of the service outage: 90 minutes. Impact of the service outage: NA
Support
Code Red

Code Red: There is a problem with the partner portal, Surf UI and API calls on the US cloud

by Dror Tesler, Senior Support Engineer
In the NA cloud, we are experiencing a problem with the Partner portal , Surf UI and API calls. This affects all NA cloud customers Partners impacted by the service outage: NA cloud We appreciate your patience and apologize for
Support
Code Red

ℹ️ Service Impact Announcement: Our systems are experiencing an inconsistent failure rate affecting Partner Portal, Surfsight Site, and API calls - (RESOLVED)ℹ️

by Mauricio Niebles, TS3
Support
We are pleased to inform you that the degraded performance issue that was being experienced with a high rate of code errors has been resolved. Duration: 2025-01-23 10:43 p.m. UTC - 2025-01-24 08:02 p.m. UTC Impact of the degraded
ℹ️ Service Impact Announcement: Our systems are experiencing an inconsistent failure rate affecting Partner Portal, Surfsight Site, and API calls - (RESOLVED)ℹ️

ℹ️ Service Impact Announcement: Our systems are experiencing an inconsistent failure rate affecting Partner Portal, Surfsight Site, and API calls - UPDATE (2025-01-24 16:52 p.m. UTC) ℹ️

by Mauricio Niebles, TS3
Support
Our development team continues actively investigating the degraded performance issue being experienced with a high rate of code errors. Impact of the degraded performance: API calls, Partner Portal, and Surfsight Site. Partners impacted
ℹ️ Service Impact Announcement: Our systems are experiencing an inconsistent failure rate affecting Partner Portal, Surfsight Site, and API calls - UPDATE (2025-01-24 16:52 p.m. UTC) ℹ️