Partner Updates

Partner Updates

support.surfsight.net/s/marketing-dashboard

⚠️ Code Red: WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected ⚠️

by Daniel Sanchez, Technical support agent
Support
Code Red
We are experiencing an intermittent service outage. WebRTC works intermittently. Live streaming and recording streaming via the Surfsight portal and via API may be affected. Our team is currently working to restore the service. We apologize
⚠️ Code Red: WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected ⚠️

E16/E17-22 is out! 🚀

by Nadav Bahat, Product Marketing
Release Notes
Announcement
E16/E17-22 is out! 🚀 What’s included this time around? What’s new? Check it out! The time that an organization’s data is retained in the cloud before it’s being purged, can now be extended up to 366 days. To enable this feature, contact
E16/E17-22 is out! 🚀

⚠️ RESOLVED - Code Red: Server down - All systems: Admin Portal, Partner Portal and Surfsight Site are down ⚠️

by Perla Perez, Technical Support
Support
Code Red
We are happy to inform you that Service has been restored. We appreciate your patience and apologize for the temporary inconvenience.
⚠️ RESOLVED - Code Red: Server down - All systems: Admin Portal, Partner Portal and Surfsight Site are down ⚠️

RESOLVED - ℹ️ Service Impact Announcement ℹ️ : White Label Portal Logos

by Jerry Gomez, Technical Support
Support
We are happy to inform you that the White Label Portal issue has been resolved both US and EU. We appreciate your patience and apologize for the temporary inconvenience.
RESOLVED - ℹ️ Service Impact Announcement ℹ️ : White Label Portal Logos

ℹ️ Service Impact Announcement ℹ️ : White Label Portal Logos

by Jerry Gomez, Technical Support
Support
Code Red
As of today at ~8:50 AM PST we were notified by US cloud partners that are using WLP that the custom logos reverted back to Surfsight logos. Our R&D team was notified and discovered a bug, which they're working on resolving ASAP. Is has
ℹ️ Service Impact Announcement ℹ️ : White Label Portal Logos

E14/15-22 is out! 🚀

by Nadav Bahat, Product Marketing
Release Notes
Drum roll please! 🥁🥁🥁 E14/15-22 is out! What’s included this time around? What’s new? Check it out! Live View reusable component - allows you to integrate a live view functionality in a fast and easy way using a reusable UI component!
E14/15-22 is out! 🚀

⚠️ RESOLVED Code Red: Live View - US cloud only ⚠️

by Perla Perez, Tech Support
Support
We are happy to inform you that the issue was RESOLVED at 1:45 MST, and we have verified all our services are back to normal operation mode has been resolved. We appreciate your patience and apologize for the temporary inconvenience. For
⚠️ RESOLVED Code Red: Live View - US cloud only ⚠️

⚠️ UPDATE Code Red: Live View - US cloud only ⚠️

by Perla Perez, Tech Support
Support
Code Red
We’re experiencing an Amazon AWS service impairment may be causing latency to some Surfsight services. We are closely monitoring the situation and taking appropriate actions to minimize the impact. Our team is currently working to restore
⚠️ UPDATE Code Red: Live View - US cloud only ⚠️

⚠️ Code Red: Live View - NA server only ⚠️

by Perla Perez, Tech Support
Support
Code Red
We’re experiencing a service outage with mediacores that support our Live View service. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours For more information contact:
⚠️ Code Red: Live View - NA server only ⚠️