Partner Updates

Partner Updates

support.surfsight.net/s/marketing-dashboard

Important notice: changes to the Surfsight API

by Sharon Schnee
Two upcoming changes to the Surfisght API may impact your use of the service.   1.       The DELETE/organization/{orgId} API call will change to DELETE/organizations/{orgId} to be consistent with other Organizations endpoints.  2.      
Announcement
Support

E19/20-23 and G3-23 are out! 🚀

by Sharon Schnee
Release Notes
E19/20 and G3-23 are out! 🚀 What’s included this time around? What’s new? Check it out! E19/20-23 Two upcoming changes to the Surfsight API may impact your use of the service. Specific events only allow text for data type, the dataType
E19/20-23 and G3-23 are out! 🚀

E17/18 is out! 🚀

by Sharon Schnee
Release Notes
E17/18 is out! 🚀 What’s included this time around? What’s new? Check it out! The Partner portal facelift continues with the calendar drop downs in several areas, giving all related screens a new updated look. The mediaFileAvailability
E17/18 is out! 🚀

E15/16 is out! 🚀

by Sharon Schnee
Release Notes
E15/16 is out! 🚀 What’s included this time around? What’s new? Check it out! Video and snapshot media can be configured for ​Entering standby​ and ​Exiting Standby​ events. New webhook types notify partners of system messages such as a
E15/16 is out! 🚀

⚠️ RESOLVED - Code Red: Outage - Surfsight API (US only) ⚠️

by Daniel Sanchez, Technical support agent
Support
We experienced a service outage affecting the Surfsight API (US only) from 00:56 AM to 01:34 AM PDT (UTC/GMT-7). The reason was the deployment of a critical security update. The service has already been restored. We apologize for any
⚠️ RESOLVED - Code Red: Outage - Surfsight API (US only) ⚠️

⚠️ Code Red: Resolved - Partner & Surfsight Portals ⚠️

by Jerry Gomez, Technical Support
Support
This notice was delivered to partners only
⚠️ Code Red: Resolved - Partner & Surfsight Portals ⚠️

⚠️ Code Red: Outage - Partner & Surfsight Portals ⚠️

by Jerry Gomez, Technical Support
Support
Code Red
We’re experiencing a service outage with the Partner & Surfsight Portals. Our team is currently working to restore the service. We apologize for any inconvenience.  This notice was delivered to partners only.
⚠️ Code Red: Outage - Partner & Surfsight Portals ⚠️

RESOLVED - ℹ️ Service Impact Announcement ℹ️ : More video events are created that the allowed per Data Profile.

by Dror Tesler, Support engineer
Support
We’re currently experiencing degraded performance issues with: More video events are created that the allowed per Data Profile. Our team is currently working to restore normal performance levels. We apologize for any
RESOLVED - ℹ️ Service Impact Announcement ℹ️ : More video events are created that the allowed per Data Profile.

Update: The fix is in test, and will be deployed next week. ℹ️ Service Impact Announcement ℹ️ : More video events are created that the allowed per Data Profile.

by Dror Tesler, Support Engineer
Support
We’re currently experiencing degraded performance issues with: More video events are created that the allowed per Data Profile. Our team is currently working to restore normal performance levels. We apologize for any
Update: The fix is in test, and will be deployed next week. ℹ️ Service Impact Announcement ℹ️ : More video events are created that the allowed per Data Profile.