Partner Updates

support.surfsight.net/s/marketing-dashboard

timestamp1712126433237

Service Impact Announcement: Download the Device Health Report from the Partner Portal for EU cloud is not working – RESOLVED

by Natalia Correa, TS3

We are happy to inform you that the Device Health Report from the Partner Portal issue has been resolved. Please find further details below. Partners impacted by the degraded performance: EU cloud. We appreciate your patience and

timestamp1712105276296

ℹ️ Service Impact Announcement: Download the Device Health Report from the Partner Portal for EU cloud is not working ℹ️

by Natalia Correa, TS3

We are currently experiencing degraded performance issues with the Device Health Report from the Partner Portal. Please find further details below. Partners impacted by the degraded performance: EU cloud Our team is currently working to

timestamp1712096470013

Service Impact Announcement: Delays in Processing Events – RESOLVED

by Natalia Correa, TS3

We are happy to inform you that the degraded performance issues with events have been resolved. Please find further details below. Please allow 2-4 hours for all events to fully process and upload. We appreciate your patience and

timestamp1712081404333

ℹ️ Service Impact Announcement: Delays in Processing Events ℹ️

by Jerry Gomez, Support Engineer

We are currently experiencing degraded performance issues with events. Please find further details below. Impact of the degraded performance: Generating Events Our team is currently working to restore normal performance levels. We

timestamp1711897200000

C3-2024 is out! 🚀

by Sharon Schnee

C3-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! Reactivate a device from the Partner Portal. Device and event configuration changes made through the Surfsight Portal, and device billings

timestamp1711551600000

Firmware Update 3.12.108 Now Available

by Sharon Schnee

Firmware and hardware updates

Firmware Update 3.12.108 Now Available The latest firmware update, 3.12.108, for the AI-12 dash cam is now Generally Available (GA). What’s included: Auxiliary camera connectivity and recording enhancements Improved recording

Firmware Update 3.12.108 Now Available

timestamp1709490600000

C2-2024 and G1-2024 are out! 🚀

by Sharon Schnee

C2-2024 and G1-2024 are out! 🚀 What’s included this time around? What’s new? Check it out! C2-2024 Two upcoming changes to the Surfsight API may impact your use of the service. 1. The DELETE/organization/{orgId} API call will

C2-2024 and G1-2024 are out! 🚀

timestamp1708599600000

Important notice: changes to the Surfsight API

by Sharon Schnee

Two upcoming changes to the Surfsight API may impact your use of the service. 1. A JWT token is now required for both setting purge days and updating purge days in the PATCH /organizations/orgID API call. This is available only to

timestamp1707062400000

C1-2024 is out! 🚀

by Sharon Schnee

C1-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! The API call DELETE /organizations/{orgId} was added to the Developer Portal because the API call DELETE /organization/{orgId}, is being deprecated. The

C1-2024 is out! 🚀