urn:noticeable:projects:UHAWXYq3w7M73cbKGZ1Wsupport.surfsight.net/s/marketing-dashboard2025-01-29T16:24:44.636ZCopyright © PartnerNoticeablehttps://storage.noticeable.io/projects/UHAWXYq3w7M73cbKGZ1W/newspages/bJvXrqTuw3gq06MkWsdd/01h55ta3gseb0jaq8tq6fd0wcg-header-logo.jpghttps://storage.noticeable.io/projects/UHAWXYq3w7M73cbKGZ1W/newspages/bJvXrqTuw3gq06MkWsdd/01h55ta3gseb0jaq8tq6fd0wcg-header-logo.jpg#00859burn:noticeable:publications:Qgw8RC4kfmvgMb1etTfH2025-01-29T16:26:00Z2025-01-29T16:24:44.636Z

We are happy to announce that we have fixed the livestreaming issue on US and EU clouds. Additionally, we were notified by AWS that between January 28 10:56 PM and January 29 3:06 AM PST, they experienced an issue for CloudFront customers...

<p>We are happy to announce that we have fixed the livestreaming issue on US and EU clouds. <br>Additionally, we were notified by AWS that between January 28 10:56 PM and January 29 3:06 AM PST, they experienced an issue for CloudFront customers with S3 static website origins. This could have impacted partners using surfsight portal, partners portal, and s3 presigned urls.</p><p>the team is still investigating and full RCA will be provided later.<br><br><span style="color: rgb(21, 33, 42);">Duration of the service outage: 4 hours</span></p><ul><li><p><span style="color: rgb(21, 33, 42);">Impact of the service outage: NA and EU cloud.</span></p></li></ul><hr><p><em>This notice was delivered to <span style="color: rgb(41, 42, 46);">employees and partners</span></em></p>Dror Teslersurfsight-marketing@surfsight.comurn:noticeable:publications:Jqhbaoz8UFkx5GRf4msL2025-01-27T15:22:00Z2025-01-27T15:21:25.526Z

We are happy to inform you that the problem with the partner portal, Surf UI and API calls on the US cloud has been resolved. Please find further details below. Duration of the service outage: 90 minutes. Impact of the service outage: NA...

<p>We are happy to inform you that the problem with the partner portal, Surf UI and API calls on the US cloud has been resolved. Please find further details below.</p><ul><li><p>Duration of the service outage: 90 minutes.</p></li><li><p>Impact of the service outage: NA cloud.</p></li><li><p>Partners impacted by the service outage: all in US cloud.</p></li></ul><p>We appreciate your patience and apologize for the temporary inconvenience.</p><hr><p><em>This notice was delivered to <span style="color: rgb(41, 42, 46);">&lt;employees and partners&gt;</span></em></p>Dror Teslersurfsight-marketing@surfsight.comurn:noticeable:publications:oRQ1jGguKb36DV2zruad2025-01-27T13:42:00Z2025-01-27T13:42:15.247Z

In the NA cloud, we are experiencing a problem with the Partner portal , Surf UI and API calls. This affects all NA cloud customers Partners impacted by the service outage: NA cloud We appreciate your patience and apologize for...

<p></p><p></p><figure><img src="https://storage.noticeable.io/projects/U2VcroU5O04eruz0qrUL/publications/rGogT4qDE0y8Qwd5mFWE/01jjkzfxrgrphmqtyp02nrya1z-image.jpg" alt="" loading="lazy" title=""></figure><p></p><p></p><ul><li><p>In the NA cloud, we are experiencing a problem with the Partner portal , Surf UI and API calls.</p><p>This affects all NA cloud customers</p><p></p></li><li><p>Partners impacted by the service outage: NA cloud</p></li></ul><p>We appreciate your patience and apologize for the temporary inconvenience.</p><hr><p><span style="color: rgb(41, 42, 46);">“</span><em><span style="color: rgb(41, 42, 46);">This notice was delivered to employees and partners</span></em><span style="color: rgb(41, 42, 46);">“.</span></p>Dror Teslersurfsight-marketing@surfsight.comurn:noticeable:publications:1qUxd88Vb5iDxX0mLXMR2025-01-16T18:05:54.803Z2025-01-16T18:16:13.195Z

We are experiencing a service outage with - Dashcams getting offline in the NA Cloud -. Please find further details below. Impact of the degraded performance. Devices going offline in NA Cloud Our team is currently investigating. We...

<p>We are experiencing a service outage with - Dashcams getting offline in the NA Cloud -. Please find further details below.</p><ul><li><p>Impact of the degraded performance. Devices going offline in NA Cloud</p></li></ul><p>Our team is currently investigating. We apologize for any inconvenience.</p><p></p><hr><p><em>This notice was delivered to employees and partners.</em></p>Silvia Arcesurfsight-marketing@surfsight.comurn:noticeable:publications:YRcYmX2GHbh7CGtUkzrY2024-12-01T18:15:00Z2024-12-01T18:14:28.941Z

We are currently experiencing a service outage that is affecting Webhook API calls. Impact: GPS messages in Webhook calls are missing the time element. Regions affected: US and EU cloud. Our team is actively working to resolve...

<p></p><p></p><figure><img src="https://storage.noticeable.io/projects/U2VcroU5O04eruz0qrUL/publications/0P5fjaDvlbTyC3AQ7MXb/01je1pexrtds0aakn0nf9fc17c-image.jpg" alt="EntityFeedFrameProxy_138" loading="lazy" title="EntityFeedFrameProxy_138"></figure><p></p><p><br>We are currently experiencing a service outage that is affecting Webhook API calls.</p><p></p><ul><li><p><strong>Impact:</strong> GPS messages in Webhook calls are missing the time element.</p></li><li><p><strong>Regions affected:</strong> US and EU cloud.</p></li></ul><p>Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.</p><p></p><hr><p><em>This notice was delivered to &lt;employees and Partners&gt;</em></p>Dror Teslersurfsight-marketing@surfsight.comurn:noticeable:publications:B2e4zbeRPZDFiyv3coJM2024-11-13T19:30:36.999Z2024-11-13T19:32:00.541Z

We are happy to inform you that the issue “High volume of API errors” has been resolved. Please find further details below. Duration of the service outage: The issue had a duration of 1H 16 mins. Impact of the service outage: High volume...

<p>We are happy to inform you that the issue “<span style="color: rgb(29, 28, 29);">High volume of API errors</span>” has been resolved. Please find further details below.</p><ul><li><p>Duration of the service outage: The issue had a duration of 1H 16 mins.</p></li></ul><ul><li><p>Impact of the service outage: <span style="color: rgb(29, 28, 29);">High volume of API errors.</span></p></li><li><p>Partners impacted by the service outage: US cloud</p></li></ul><p>We appreciate your patience and apologize for the temporary inconvenience.</p><hr><p><em>This notice was delivered to &lt;Employees and Partners&gt;.</em></p>Mauricio Nieblessurfsight-marketing@surfsight.comurn:noticeable:publications:HYZpQzDYWj4ek5vjcnE92024-11-13T18:06:19.778Z2024-11-13T18:08:13.466Z

We are experiencing a service outage: High volume of API errors, Please find further details below. Impact of the service outage: We are currently experiencing a high volume of API errors. Partners impacted by the service outage: US...

<p>We are experiencing a service outage: <span style="color: rgb(29, 28, 29);">High volume of API errors, </span>Please find further details below.</p><ul><li><p>Impact of the service outage: <span style="color: rgb(29, 28, 29);">We are currently experiencing a high volume of API errors.</span></p></li><li><p>Partners impacted by the service outage: US cloud</p></li></ul><p>Our team is currently working to restore the service. We apologize for any inconvenience.</p><p><em>&lt;The next update will be in 2 hours&gt;</em></p><hr><p><em>This notice was delivered to &lt;Employees and Partners&gt;</em></p>Mauricio Nieblessurfsight-marketing@surfsight.comurn:noticeable:publications:zCJDvivzQwtB7IuLqtDE2024-09-10T18:00:00Z2024-09-10T18:17:53.932Z

We are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below. Duration of...

<p><span style="color: rgb(65, 65, 65);">We are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below.</span></p><ul><li><p><span style="color: rgb(65, 65, 65);">Duration of the service outage: 09/09/2024, 11:30 a.m. UTC - 09/10/2024, 06:00 p.m. UTC.</span></p></li><li><p><span style="color: rgb(65, 65, 65);">Impact of the service outage:</span></p><ul><li><p><span style="color: rgb(65, 65, 65);">The Surfsight portal did not load dashcams.</span></p></li><li><p><span style="color: rgb(65, 65, 65);">Surfsight API calls returned errors.</span></p></li><li><p><span style="color: rgb(65, 65, 65);">It was not possible to stream live video.</span></p></li><li><p><span style="color: rgb(65, 65, 65);">The Surfsight partner portal did not load.</span></p></li><li><p><span style="color: rgb(65, 65, 65);">Some online dashcams were reporting being offline.</span></p></li></ul></li><li><p><span style="color: rgb(65, 65, 65);">Partners impacted by the service outage: US cloud.</span></p></li></ul><p><span style="color: rgb(65, 65, 65);">We take the opportunity to strongly recommend retrying in case of eventual live-streaming issues.</span></p><p><span style="color: rgb(65, 65, 65);">We appreciate your patience and apologize for the temporary inconvenience.</span></p><hr><p><em>This notice was delivered to employees and partners.</em></p>Daniel Sanchezsurfsight-marketing@surfsight.comurn:noticeable:publications:167mEmPreWO6V4dPFpVe2024-09-09T21:15:00Z2024-09-09T21:37:25.693Z

The team monitoring still shows the below items as resolved. It is not possible to stream live video. The Surfsight partner portal does not load. Some online dashcams are reporting being offline. The team continues working on an...

<p><span style="color: rgb(65, 65, 65);">The team monitoring still shows the below items as resolved.</span></p><ul><li><p><span style="color: rgb(65, 65, 65);">It is not possible to stream live video.</span></p></li><li><p><span style="color: rgb(65, 65, 65);">The Surfsight partner portal does not load.</span></p></li><li><p><span style="color: rgb(65, 65, 65);">Some online dashcams are reporting being offline.</span></p></li></ul><p><strong><span style="color: rgb(65, 65, 65);">The team continues working on an intermittent Live streaming issue.</span></strong></p><p><span style="color: rgb(65, 65, 65);">Thank you very much in advance for your patience and understanding, and our sincerest apologies for the inconvenience.</span></p><hr><p><em><span style="color: rgb(65, 65, 65);">Next update in 1 day.</span></em></p><p><em><span style="color: rgb(65, 65, 65);">This notice was delivered to employees and partners.</span></em></p>Daniel Sanchezsurfsight-marketing@surfsight.comurn:noticeable:publications:YBQjlaBn6JUJBTtRhlsF2024-07-22T14:36:27.754Z2024-07-22T14:40:55.380Z

RESOLVED: the issue with the map section of White Label portal. Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All partners , US and EU cloud This...

<p></p><p></p><p></p><figure><img src="https://storage.noticeable.io/projects/UHAWXYq3w7M73cbKGZ1W/publications/2xTcOYnv3ElcBSN1weAx/01j3ahqz93mgmqcjd7ywwxna2s-image.jpg" alt="" loading="lazy" title=""></figure><p></p><p></p><p><br><br><strong>RESOLVED</strong>: the issue with the map section of White Label portal. </p><p></p><ul><li><p>Impact of the service outage: Cannot access and view trips on Maps section</p></li><li><p>Partners impacted by the service outage: All partners , US and EU cloud</p><p></p></li></ul><p></p><hr><p><em>This notice was delivered to <span style="color: rgb(23, 43, 77);">&lt;employees and partners&gt;</span></em></p>Dror Teslersurfsight-marketing@surfsight.com