Copyright © Partnerhttps://validator.w3.org/feed/docs/rss2.htmlPartner Updatessupport.surfsight.net/s/marketing-dashboardhttps://support.surfsight.net/s/marketing-dashboard?utm_source=noticeable&utm_campaign=partner-updates&utm_content=other&utm_id=UHAWXYq3w7M73cbKGZ1W.bJvXrqTuw3gq06MkWsdd&utm_medium=newspageenWed, 29 Jan 2025 16:24:44 GMThttps://noticeable.iosurfsight-marketing@surfsight.com (Partner)support@noticeable.io (Noticeable Team)https://storage.noticeable.io/projects/UHAWXYq3w7M73cbKGZ1W/newspages/bJvXrqTuw3gq06MkWsdd/01h55ta3gseb0jaq8tq6fd0wcg-header-logo.jpgPartner Updateshttps://support.surfsight.net/s/marketing-dashboard?utm_source=noticeable&utm_campaign=partner-updates&utm_content=other&utm_id=UHAWXYq3w7M73cbKGZ1W.bJvXrqTuw3gq06MkWsdd&utm_medium=newspagehttps://storage.noticeable.io/projects/UHAWXYq3w7M73cbKGZ1W/newspages/bJvXrqTuw3gq06MkWsdd/01h55ta3gseb0jaq8tq6fd0wcg-header-logo.jpg#00859bQgw8RC4kfmvgMb1etTfHWed, 29 Jan 2025 16:26:00 GMTsurfsight-marketing@surfsight.com (Dror Tesler)Resolved: Livestreming issue https://partner-updates.surfsight.com/publications/resolved-livestreming-issueWe are happy to announce that we have fixed the livestreaming issue on US and EU clouds. Additionally, we were notified by AWS that between January 28 10:56 PM and January 29 3:06 AM PST, they experienced an issue for CloudFront customers...We are happy to announce that we have fixed the livestreaming issue on US and EU clouds.
Additionally, we were notified by AWS that between January 28 10:56 PM and January 29 3:06 AM PST, they experienced an issue for CloudFront customers with S3 static website origins. This could have impacted partners using surfsight portal, partners portal, and s3 presigned urls.

the team is still investigating and full RCA will be provided later.

Duration of the service outage: 4 hours

  • Impact of the service outage: NA and EU cloud.

This notice was delivered to employees and partners

]]>SupportCode RedRelease NotesJqhbaoz8UFkx5GRf4msLMon, 27 Jan 2025 15:22:00 GMTsurfsight-marketing@surfsight.com (Dror Tesler)RESOLVED - Code Red: There is a problem with the partner portal, Surf UI and API calls on the US cloud https://partner-updates.surfsight.com/publications/resolved-code-red-there-is-a-problem-with-the-partner-portal-surf-ui-and-api-calls-on-the-us-cloud1We are happy to inform you that the problem with the partner portal, Surf UI and API calls on the US cloud has been resolved. Please find further details below. Duration of the service outage: 90 minutes. Impact of the service outage: NA...We are happy to inform you that the problem with the partner portal, Surf UI and API calls on the US cloud has been resolved. Please find further details below.

  • Duration of the service outage: 90 minutes.

  • Impact of the service outage: NA cloud.

  • Partners impacted by the service outage: all in US cloud.

We appreciate your patience and apologize for the temporary inconvenience.

This notice was delivered to <employees and partners>

]]>SupportCode RedoRQ1jGguKb36DV2zruadMon, 27 Jan 2025 13:42:00 GMTsurfsight-marketing@surfsight.com (Dror Tesler)Code Red: There is a problem with the partner portal, Surf UI and API calls on the US cloudhttps://partner-updates.surfsight.com/publications/code-red-there-is-a-problem-with-the-partner-portal-surf-ui-and-api-calls-on-the-us-cloud1In the NA cloud, we are experiencing a problem with the Partner portal , Surf UI and API calls. This affects all NA cloud customers Partners impacted by the service outage: NA cloud We appreciate your patience and apologize for...

  • In the NA cloud, we are experiencing a problem with the Partner portal , Surf UI and API calls.

    This affects all NA cloud customers

  • Partners impacted by the service outage: NA cloud

We appreciate your patience and apologize for the temporary inconvenience.

“This notice was delivered to employees and partners“.

]]>SupportCode Red1qUxd88Vb5iDxX0mLXMRThu, 16 Jan 2025 18:05:54 GMTsurfsight-marketing@surfsight.com (Silvia Arce)⚠️ Code Red: {Dashcams are getting offline in the NA Cloud} ⚠️ https://partner-updates.surfsight.com/publications/code-red-dashcams-are-getting-offline-in-the-na-cloudWe are experiencing a service outage with - Dashcams getting offline in the NA Cloud -. Please find further details below. Impact of the degraded performance. Devices going offline in NA Cloud Our team is currently investigating. We...We are experiencing a service outage with - Dashcams getting offline in the NA Cloud -. Please find further details below.

  • Impact of the degraded performance. Devices going offline in NA Cloud

Our team is currently investigating. We apologize for any inconvenience.

This notice was delivered to employees and partners.

]]>SupportCode RedYRcYmX2GHbh7CGtUkzrYSun, 01 Dec 2024 18:15:00 GMTsurfsight-marketing@surfsight.com (Dror Tesler)⚠️ Code Red: GPS messages sent via Webhook are missing the time element⚠️ https://partner-updates.surfsight.com/publications/code-red-gps-messages-sent-via-webhook-are-missing-the-time-element1We are currently experiencing a service outage that is affecting Webhook API calls. Impact: GPS messages in Webhook calls are missing the time element. Regions affected: US and EU cloud. Our team is actively working to resolve...

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We are currently experiencing a service outage that is affecting Webhook API calls.

  • Impact: GPS messages in Webhook calls are missing the time element.

  • Regions affected: US and EU cloud.

Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.

This notice was delivered to <employees and Partners>

]]>SupportCode RedB2e4zbeRPZDFiyv3coJMWed, 13 Nov 2024 19:30:36 GMTsurfsight-marketing@surfsight.com (Mauricio Niebles)Code Red: High Volume in API errors⚠️– RESOLVEDhttps://partner-updates.surfsight.com/publications/code-red-high-volume-in-api-errors-resolved-11We are happy to inform you that the issue “High volume of API errors” has been resolved. Please find further details below. Duration of the service outage: The issue had a duration of 1H 16 mins. Impact of the service outage: High volume...We are happy to inform you that the issue “High volume of API errors” has been resolved. Please find further details below.

  • Duration of the service outage: The issue had a duration of 1H 16 mins.

  • Impact of the service outage: High volume of API errors.

  • Partners impacted by the service outage: US cloud

We appreciate your patience and apologize for the temporary inconvenience.

This notice was delivered to <Employees and Partners>.

]]>SupportCode RedRelease NotesHYZpQzDYWj4ek5vjcnE9Wed, 13 Nov 2024 18:06:19 GMTsurfsight-marketing@surfsight.com (Mauricio Niebles)⚠️ Code Red: High Volume in API errors.⚠️https://partner-updates.surfsight.com/publications/code-red-high-volume-in-api-errors1We are experiencing a service outage: High volume of API errors, Please find further details below. Impact of the service outage: We are currently experiencing a high volume of API errors. Partners impacted by the service outage: US...We are experiencing a service outage: High volume of API errors, Please find further details below.

  • Impact of the service outage: We are currently experiencing a high volume of API errors.

  • Partners impacted by the service outage: US cloud

Our team is currently working to restore the service. We apologize for any inconvenience.

<The next update will be in 2 hours>

This notice was delivered to <Employees and Partners>

]]>SupportCode RedzCJDvivzQwtB7IuLqtDETue, 10 Sep 2024 18:00:00 GMTsurfsight-marketing@surfsight.com (Daniel Sanchez)Code Red reduced to Service Impact: intermittent live streaming issues still persist (US cloud only) – RESOLVED (09/10/2024, 06:00 p.m. UTC)https://partner-updates.surfsight.com/publications/code-red-reduced-to-service-impact-intermittent-live-streaming-issues-still-persist-us-cloud-only-resolved-09-10-2024-06-00-p-m-utcWe are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below. Duration of...We are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below.

  • Duration of the service outage: 09/09/2024, 11:30 a.m. UTC - 09/10/2024, 06:00 p.m. UTC.

  • Impact of the service outage:

    • The Surfsight portal did not load dashcams.

    • Surfsight API calls returned errors.

    • It was not possible to stream live video.

    • The Surfsight partner portal did not load.

    • Some online dashcams were reporting being offline.

  • Partners impacted by the service outage: US cloud.

We take the opportunity to strongly recommend retrying in case of eventual live-streaming issues.

We appreciate your patience and apologize for the temporary inconvenience.

This notice was delivered to employees and partners.

]]>SupportCode Red167mEmPreWO6V4dPFpVeMon, 09 Sep 2024 21:15:00 GMTsurfsight-marketing@surfsight.com (Daniel Sanchez)Code Red reduced to Service Impact: Intermittent Live streaming issues still persist (The Surfsight portal does not load dashcams, Surfsight API calls return errors, are back to normal). US cloud only – UPDATED 2:05 PM PSThttps://partner-updates.surfsight.com/publications/code-red-the-surfsight-portal-does-not-load-dashcams-and-surfsight-api-calls-return-errors-us-cloud-only-resolvedThe team monitoring still shows the below items as resolved. It is not possible to stream live video. The Surfsight partner portal does not load. Some online dashcams are reporting being offline. The team continues working on an...The team monitoring still shows the below items as resolved.

  • It is not possible to stream live video.

  • The Surfsight partner portal does not load.

  • Some online dashcams are reporting being offline.

The team continues working on an intermittent Live streaming issue.

Thank you very much in advance for your patience and understanding, and our sincerest apologies for the inconvenience.

Next update in 1 day.

This notice was delivered to employees and partners.

]]>SupportCode RedYBQjlaBn6JUJBTtRhlsFMon, 22 Jul 2024 14:36:27 GMTsurfsight-marketing@surfsight.com (Dror Tesler)RESOLVED : Code Red: Maps section in the White label portal https://partner-updates.surfsight.com/publications/resolved-code-red-maps-section-in-the-white-label-portalRESOLVED: the issue with the map section of White Label portal. Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All partners , US and EU cloud This...



RESOLVED: the issue with the map section of White Label portal.

  • Impact of the service outage: Cannot access and view trips on Maps section

  • Partners impacted by the service outage: All partners , US and EU cloud

This notice was delivered to <employees and partners>

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