urn:noticeable:projects:UHAWXYq3w7M73cbKGZ1Wsupport.surfsight.net/s/marketing-dashboard2025-03-05T08:15:25.426ZCopyright © PartnerNoticeablehttps://storage.noticeable.io/projects/UHAWXYq3w7M73cbKGZ1W/newspages/bJvXrqTuw3gq06MkWsdd/01h55ta3gseb0jaq8tq6fd0wcg-header-logo.jpghttps://storage.noticeable.io/projects/UHAWXYq3w7M73cbKGZ1W/newspages/bJvXrqTuw3gq06MkWsdd/01h55ta3gseb0jaq8tq6fd0wcg-header-logo.jpg#00859burn:noticeable:publications:JzTanKY5IEVprdnKEy3L2025-03-05T08:18:00Z2025-03-05T08:15:25.426Z

We are happy to announce that the new firmware versions for the AI-12 and the auxiliary camera are rolling out. The AI-12 3.14.17 firmware version focuses on refining auxiliary camera connectivity, improving battery lifespan, and...

<p>We are happy to announce that the new firmware versions for the AI-12 and the auxiliary camera are rolling out.</p><ul><li><p>The AI-12 3.14.17 firmware version focuses on refining auxiliary camera connectivity, improving battery lifespan, and optimizing accelerometer events.</p></li></ul><ul><li><p>The Surfsight auxiliary camera 0.33 firmware version focuses on improved stability to help maintain reliable performance.</p></li></ul><p>The limited-release phase of the rollout started in March, 2025 and it is planned for GA by the end of the month.</p><p><span style="color: black;">Read more about firmware bug fixes and know issues in </span>the<span style="color: black;">&nbsp;</span><a href="https://kb.surfsight.net/hc/en-us/articles/16950088117532-Lytx-Surfsight-AI-12-and-Auxiliary-Camera-Firmware-Updates-March-2025?utm_source=noticeable&amp;utm_campaign=partner-updates.lytx-surfsight-ai-12-3-14-17-firmware-version-and-auxiliary-camera-0-33-firmware-version-are-rolling-out1&amp;utm_content=publication+link&amp;utm_id=UHAWXYq3w7M73cbKGZ1W.bJvXrqTuw3gq06MkWsdd.JzTanKY5IEVprdnKEy3L&amp;utm_medium=newspage" rel="noopener nofollow" target="_blank">Knowledge base</a></p><p><span style="color: black;">For more information, please contact your Partner Success Manager or Technical Account Manager.</span></p><p><strong>Sincerely,</strong>&nbsp;</p><p><strong>Lytx Surfsight Team</strong>&nbsp;</p><p></p><hr><p><em>This notice was delivered to Lytx employees.</em></p><p><em>For more information, speak with us <code><a href="mailto:surfsight-marketing@surfsight.com" rel="noopener nofollow" target="_blank"><span style="text-decoration: underline">here</span></a></code></em></p>Ben Goldfarbsurfsight-marketing@surfsight.comurn:noticeable:publications:tXFQ1yEpns7sUcvOdBP72025-02-25T14:50:00Z2025-02-25T13:38:12.076Z

C1/C2-2025 is out! 🚀 What’s included this time around? What’s new? Check it out! ​Simplified Device Data Profiles This update improves device data profile management on the Partner Portal. The confusing "None" option was removed,...

<p><strong>C1/C2-2025 is out! 🚀</strong></p><p>What’s included this time around? What’s new? Check it out!</p><ul><li><p><strong><span style="color: rgb(85, 85, 85);">​Simplified Device Data Profiles </span></strong></p><ul><li><p>This update improves device data profile management on the Partner Portal. The confusing "None" option was removed, preventing accidental null values. Devices without a profile now show an empty value. This ensures accurate data and simplifies device management. </p></li></ul></li><li><p><strong><span style="color: rgb(85, 85, 85);">​Expanded Partner Portal User Capacity </span></strong></p><ul><li><p>The Partner Portal's user limit was increased from 100 to 250 users per partner. This expansion allows partners to grant portal access to a larger team, facilitating collaboration and streamlining workflows. </p></li></ul></li></ul><p>Read all about this release’s new features, enhancements, and the bugs we fixed:</p><ul><li><p>In the&nbsp;<a href="https://kb.surfsight.net/hc/en-us/articles/18685327416732-C1-C2-February-2025?utm_source=noticeable&amp;utm_campaign=partner-updates.c1-c2-2025-is-out&amp;utm_content=publication+link&amp;utm_id=UHAWXYq3w7M73cbKGZ1W.bJvXrqTuw3gq06MkWsdd.tXFQ1yEpns7sUcvOdBP7&amp;utm_medium=newspage">Knowledge Base</a></p></li><li><p>In the&nbsp;<a href="https://dr8fk8m2ogw0f.cloudfront.net/en/partner-portal-c10-november-2024.html?utm_source=noticeable&amp;utm_campaign=partner-updates.c1-c2-2025-is-out&amp;utm_content=publication+link&amp;utm_id=UHAWXYq3w7M73cbKGZ1W.bJvXrqTuw3gq06MkWsdd.tXFQ1yEpns7sUcvOdBP7&amp;utm_medium=newspage">Partner portal</a></p></li></ul><hr><p><em>This notice was delivered to Lytx partners.</em></p><p><em>For more information, speak with us <code><a href="mailto:surfsight-marketing@surfsight.com" rel="noopener nofollow" target="_blank"><span style="text-decoration: underline">here</span></a></code></em>.</p>Ben Goldfarbsurfsight-marketing@surfsight.comurn:noticeable:publications:Qgw8RC4kfmvgMb1etTfH2025-01-29T16:26:00Z2025-01-29T16:24:44.636Z

We are happy to announce that we have fixed the livestreaming issue on US and EU clouds. Additionally, we were notified by AWS that between January 28 10:56 PM and January 29 3:06 AM PST, they experienced an issue for CloudFront customers...

<p>We are happy to announce that we have fixed the livestreaming issue on US and EU clouds. <br>Additionally, we were notified by AWS that between January 28 10:56 PM and January 29 3:06 AM PST, they experienced an issue for CloudFront customers with S3 static website origins. This could have impacted partners using surfsight portal, partners portal, and s3 presigned urls.</p><p>the team is still investigating and full RCA will be provided later.<br><br><span style="color: rgb(21, 33, 42);">Duration of the service outage: 4 hours</span></p><ul><li><p><span style="color: rgb(21, 33, 42);">Impact of the service outage: NA and EU cloud.</span></p></li></ul><hr><p><em>This notice was delivered to <span style="color: rgb(41, 42, 46);">employees and partners</span></em></p>Dror Teslersurfsight-marketing@surfsight.comurn:noticeable:publications:6YP79XVwCEJ3A6m0bK192025-01-28T23:23:57.288Z2025-01-28T23:25:37.033Z

We are pleased to inform you that the issue with the Live Stream display has been resolved. Duration: 2025-01-28 09:40 p.m. UTC - 2025-01-28 11:21 p.m. UTC Impact of the degraded performance: When consulting the live streaming, it does...

<p>We are pleased to inform you that the issue with the Live Stream display has been resolved.</p><ul><li><p>Duration: 2025-01-28 09:40 p.m. UTC - 2025-01-28 11:21 p.m. UTC</p></li></ul><ul><li><p>Impact of the degraded performance: When consulting the live streaming, it does not load or is too slow.</p></li><li><p>Partners impacted by the degraded performance: NA cloud and EU cloud</p></li></ul><p>We appreciate your patience and apologize for the temporary inconvenience. If you have any further questions or concerns, please do not hesitate to contact our support team.</p><hr><p><em>This notice was delivered to employees and partners.</em></p><p></p>Mauricio Nieblessurfsight-marketing@surfsight.comurn:noticeable:publications:BfrzKkv45XsMr2aTB4312025-01-28T21:40:41.558Z2025-01-28T21:43:06.410Z

We are currently experiencing problems with the live streaming. Impact of the degraded performance: When consulting the live streaming, it does not load or is too slow. Partners impacted by the degraded performance: NA cloud and EU...

<p>We are currently experiencing problems with the live streaming.</p><ul><li><p>Impact of the degraded performance: When consulting the live streaming, it does not load or is too slow.</p></li><li><p>Partners impacted by the degraded performance: NA cloud and EU cloud</p></li></ul><p>We appreciate your patience and apologize for the temporary inconvenience.</p><hr><p><em>This notice was delivered to employees and partners.</em></p><p></p>Mauricio Nieblessurfsight-marketing@surfsight.comurn:noticeable:publications:Jqhbaoz8UFkx5GRf4msL2025-01-27T15:22:00Z2025-01-27T15:21:25.526Z

We are happy to inform you that the problem with the partner portal, Surf UI and API calls on the US cloud has been resolved. Please find further details below. Duration of the service outage: 90 minutes. Impact of the service outage: NA...

<p>We are happy to inform you that the problem with the partner portal, Surf UI and API calls on the US cloud has been resolved. Please find further details below.</p><ul><li><p>Duration of the service outage: 90 minutes.</p></li><li><p>Impact of the service outage: NA cloud.</p></li><li><p>Partners impacted by the service outage: all in US cloud.</p></li></ul><p>We appreciate your patience and apologize for the temporary inconvenience.</p><hr><p><em>This notice was delivered to <span style="color: rgb(41, 42, 46);">&lt;employees and partners&gt;</span></em></p>Dror Teslersurfsight-marketing@surfsight.comurn:noticeable:publications:oRQ1jGguKb36DV2zruad2025-01-27T13:42:00Z2025-01-27T13:42:15.247Z

In the NA cloud, we are experiencing a problem with the Partner portal , Surf UI and API calls. This affects all NA cloud customers Partners impacted by the service outage: NA cloud We appreciate your patience and apologize for...

<p></p><p></p><figure><img src="https://storage.noticeable.io/projects/U2VcroU5O04eruz0qrUL/publications/rGogT4qDE0y8Qwd5mFWE/01jjkzfxrgrphmqtyp02nrya1z-image.jpg" alt="" loading="lazy" title=""></figure><p></p><p></p><ul><li><p>In the NA cloud, we are experiencing a problem with the Partner portal , Surf UI and API calls.</p><p>This affects all NA cloud customers</p><p></p></li><li><p>Partners impacted by the service outage: NA cloud</p></li></ul><p>We appreciate your patience and apologize for the temporary inconvenience.</p><hr><p><span style="color: rgb(41, 42, 46);">“</span><em><span style="color: rgb(41, 42, 46);">This notice was delivered to employees and partners</span></em><span style="color: rgb(41, 42, 46);">“.</span></p>Dror Teslersurfsight-marketing@surfsight.comurn:noticeable:publications:gT1LQcNMHlYA3czJJppG2025-01-24T19:53:14.799Z2025-01-24T20:01:48.798Z

We are pleased to inform you that the degraded performance issue that was being experienced with a high rate of code errors has been resolved. Duration: 2025-01-23 10:43 p.m. UTC - 2025-01-24 08:02 p.m. UTC Impact of the degraded...

<p>We are pleased to inform you that the degraded performance issue that was being experienced with a high rate of code errors has been resolved.</p><ul><li><p>Duration: 2025-01-23 10:43 p.m. UTC - 2025-01-24 08:02 p.m. UTC</p></li><li><p>Impact of the degraded performance: API calls, Partner Portal, and Surfsight Site.</p></li><li><p>Partners impacted by the degraded performance: NA Cloud</p></li></ul><p><span style="color: rgb(65, 65, 65);">We appreciate your patience and apologize for the temporary inconvenience. If you have any further questions or concerns, please do not hesitate to contact our support team.</span></p><hr><p><span style="color: rgb(41, 42, 46);">“</span><em><span style="color: rgb(41, 42, 46);">This notice was delivered to employees and partners</span></em><span style="color: rgb(41, 42, 46);">“.</span></p>Mauricio Nieblessurfsight-marketing@surfsight.comurn:noticeable:publications:Wx5dYMn6sDxCrN6fwEcM2025-01-24T16:54:28.843Z2025-01-24T16:55:02.852Z

Our development team continues actively investigating the degraded performance issue being experienced with a high rate of code errors. Impact of the degraded performance: API calls, Partner Portal, and Surfsight Site. Partners impacted...

<p>Our development team continues <span style="color: rgb(29, 28, 29);">actively investigating </span>the degraded performance issue being experienced with a high rate of code errors.</p><ul><li><p>Impact of the degraded performance: API calls, Partner Portal, and Surfsight Site.</p></li><li><p>Partners impacted by the degraded performance: NA Cloud</p></li></ul><p>Our team is currently working to restore normal performance levels. We apologize for any inconvenience.</p><p><em><span style="color: rgb(29, 28, 29);">“Additional updates will be provided within 1 hour”.</span></em></p><hr><p><span style="color: rgb(41, 42, 46);">“</span><em><span style="color: rgb(41, 42, 46);">This notice was delivered to employees and partners</span></em><span style="color: rgb(41, 42, 46);">“.</span></p>Mauricio Nieblessurfsight-marketing@surfsight.comurn:noticeable:publications:N2KMDxDeS8edIkNKwbEh2025-01-17T18:43:28.914Z2025-01-17T18:52:34.975Z

We are happy to inform you that {Dashcams are getting offline in the NA Cloud} has been resolved. Please find further details below. Twilio/Kore, the super SIM provider, has confirmed that there was a service issue yesterday, Jan 16th,...

<p>We are happy to inform you that {Dashcams are getting offline in the NA Cloud} has been resolved. Please find further details below.</p><ul><li><p>Twilio/Kore, the super SIM provider, has confirmed that there was a service issue yesterday, Jan 16<em>th</em>, which has since been resolved. Services should now be functioning as normal. </p></li><li><p>We are continuing to work with our partner, Twilio/Kore, to get additional information about the service issue. </p><p></p><p>We appreciate your patience and apologize for the temporary inconvenience.</p></li></ul><hr><p><em>This notice was delivered to employees and partners.</em></p>Silvia Arcesurfsight-marketing@surfsight.com