Partner Updates

Partner Updates

support.surfsight.net/s/marketing-dashboard

New sales recorded webinar available in the Surfsight Sales Learning Center

by Ron Flynn
Announcement
Sales Enablement Announcement
We’re excited to announce that the webinar recorded on Oct. 5, 2022, How Surfsight™ configuration options address customer needs, is now available in the Surfsight Sales Learning Center: In this webinar, you will learn about the value of
New sales recorded webinar available in the Surfsight Sales Learning Center

E18/19 is out! 🚀

by Rachel Gottesman, Technical Writer
Announcement
Release Notes
E18/19 is out! 🚀 What’s included this time around? What’s new? Check it out! We increased the maximum value of the Continuous time to collision in the tailgating feature. We continue the Partner Portal facelift in the Users area. Read all
E18/19 is out! 🚀

Four new sales courses are available in the Surfsight Sales Learning Center

by Ron Flynn, Senior Sales Enablement Manager
Announcement
Sales Enablement Announcement
We’re excited to announce that four new sales courses are now available in the Surfsight Sales Learning Center: Selling to the enterprise Enterprise opportunities can be complex with many stakeholders involved. In this course, you will
Four new sales courses are available in the Surfsight Sales Learning Center

WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected - RESOLVED

by Daniel Sanchez, Technical support agent
Support
Code Red
We are happy to inform you that the issue whereby WebRTC was working intermittently and could affect live streaming and recording streaming via the Surfsight portal and via API has been resolved. We appreciate your patience and apologize
WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected - RESOLVED

⚠️ Code Red: WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected ⚠️

by Daniel Sanchez, Technical support agent
Support
Code Red
We are experiencing an intermittent service outage. WebRTC works intermittently. Live streaming and recording streaming via the Surfsight portal and via API may be affected. Our team is currently working to restore the service. We apologize
⚠️ Code Red: WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected ⚠️

E16/E17-22 is out! 🚀

by Nadav Bahat, Product Marketing
Release Notes
Announcement
E16/E17-22 is out! 🚀 What’s included this time around? What’s new? Check it out! The time that an organization’s data is retained in the cloud before it’s being purged, can now be extended up to 366 days. To enable this feature, contact
E16/E17-22 is out! 🚀

⚠️ RESOLVED - Code Red: Server down - All systems: Admin Portal, Partner Portal and Surfsight Site are down ⚠️

by Perla Perez, Technical Support
Support
Code Red
We are happy to inform you that Service has been restored. We appreciate your patience and apologize for the temporary inconvenience.
⚠️ RESOLVED - Code Red: Server down - All systems: Admin Portal, Partner Portal and Surfsight Site are down ⚠️

ℹ️ Service Impact Announcement ℹ️ : White Label Portal Logos

by Jerry Gomez, Technical Support
Support
Code Red
As of today at ~8:50 AM PST we were notified by US cloud partners that are using WLP that the custom logos reverted back to Surfsight logos. Our R&D team was notified and discovered a bug, which they're working on resolving ASAP. Is has
ℹ️ Service Impact Announcement ℹ️ : White Label Portal Logos

⚠️ UPDATE Code Red: Live View - US cloud only ⚠️

by Perla Perez, Tech Support
Support
Code Red
We’re experiencing an Amazon AWS service impairment may be causing latency to some Surfsight services. We are closely monitoring the situation and taking appropriate actions to minimize the impact. Our team is currently working to restore
⚠️ UPDATE Code Red: Live View - US cloud only ⚠️