Partner Updates

Partner Updates

support.surfsight.net/s/marketing-dashboard

Code Red – Partner Portal Not Loading – Resolved

by Jerry Gomez, TS3
We are happy to inform you that the {PR-0004743} has been resolved. We appreciate your patience and apologize for the temporary inconvenience.
Support
Code Red

E11/12 is out! 🚀

by Sharon Schnee
Release Notes
E11/12 is out! 🚀 What’s included this time around? What’s new? Check it out! Recording timeline reusable component is now being implemented in the Surfsight portal. The Partner Portal facelift continues with updates to the sub-partner
E11/12 is out! 🚀

3.12 Firmware is in rollout! 🚀

by Sharon Schnee
We are excited to share that the rollout of the 3.12 firmware version for the AI-12 dash cam has begun and is now in limited release. This firmware version includes new features to enrich your offerings including Driver ID, Passenger
Announcement
Firmware and hardware updates

⚠️ Code Red: Surfisight Portal - Live view not working (NA - LATAM)⚠️ RESOLVED

by Silvia Arce, Technical Support Engineer
Support
Code Red
We’re experiencing a service outage with Surfsight Portal - Live view not working. Our team is currently working to restore the service. We apologize for any inconvenience. - RESOLVED - Resolution steps: Please open the browser of your
⚠️ Code Red: Surfisight Portal - Live view not working (NA - LATAM)⚠️ RESOLVED

⚠️ Code Red: Surfisight Portal - Live view not working (NAM - LATAM)⚠️

by Silvia Arce, Technical Support Engineer
Support
Code Red
We’re experiencing a service outage with Surfsight Portal - Live View not working. Our team is currently working to restore the service. We apologize for any inconvenience. This notice was delivered to employees and partners.
⚠️ Code Red: Surfisight Portal - Live view not working (NAM - LATAM)⚠️

E9/10 is out! 🚀

by Sharon Schnee
Release Notes
E9/10 is out! 🚀 What’s included this time around? What’s new? Check it out! The recording timeline reusable component has new and enhanced functionality. The Partner Portal facelift continues with the Device Alarms area, which has been
E9/10 is out! 🚀

3.11.27 Firmware rollout update

by Sharon Schnee
Release Notes
Firmware and hardware updates
We are excited to share that the 3.11.27 firmware version for the AI-12 dash cam is in rollout. This firmware version includes a new event to help you manage your SD cards. The event is triggered when an SD card is formatted through the
3.11.27 Firmware rollout update

E7/8-23 and G1-23 are out! 🚀

by Sharon Schnee
Release Notes
E7/8-23 and G1-23 are out! 🚀 What’s included this time around? What’s new? Check it out! E7/8-23: We added a new User role to the Partner Portal, so Partners can now edit User access levels in the Partner Portal. We added a new event
E7/8-23 and G1-23 are out! 🚀

E5/6 is out! 🚀

by Sharon Schnee
Release Notes
E5/6 is out! 🚀 What’s included this time around? What’s new? Check it out! New alarm webhook subscriptions are available enabling partners to receive dashcam related alarms and react accordingly. ​​Add new calls for bulk and
E5/6 is out! 🚀