Partner Updates

support.surfsight.net/s/marketing-dashboard

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ℹ️ Surfsight add-in within MyGeotab - "Issue loading this page" error - RESOLVED

by Silvia Arce, Technical Support Engineer

We’re currently experiencing degraded performance issues with the Surfsight add-in within MyGeotab - "Issue loading this page" error. Our team is currently working to restore normal performance levels. We apologize for any

ℹ️ Surfsight add-in within MyGeotab - "Issue loading this page" error - RESOLVED

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⚠️ Code Red: system is down for US cloud - RESOLVED ⚠️

by Dror Tesler, Support Engineer

We’re experiencing a service outage with US cloud. Our team is currently working to restore the service. We apologize for any inconvenience. US cloud may be affected. - RESOLVED This notice was delivered to <employees and partners>

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RESOLVED - ℹ️ Service Impact Announcement ℹ️ : Partner Portal - Not Possible to change billing status

by Mauricio Niebles, Support Level 3

We’re currently experiencing degraded performance issues with Partner Portal - Unable to change billing status. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. This notice was

RESOLVED - ℹ️ Service Impact Announcement ℹ️ : Partner Portal - Not Possible to change billing status

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3.12 Firmware version is GA! 🚀

by Nadav Bahat, Product Marketing Manager

Firmware and hardware updates

We are excited to announce that the 3.12 firmware version for the AI-12 dash cam is officially in General Availability (GA). This marks a significant milestone in our commitment to continuously improving and enriching our products with new

3.12 Firmware version is GA! 🚀

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Important notice: changes to the Surfsight API

by Sharon Schnee

Two upcoming changes to the Surfisght API may impact your use of the service. 1. The DELETE/organization/{orgId} API call will change to DELETE/organizations/{orgId} to be consistent with other Organizations endpoints. 2.

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⚠️ Code Red: Outage - Partner & Surfsight Portals ⚠️

by Jerry Gomez, Technical Support

We’re experiencing a service outage with the Partner & Surfsight Portals. Our team is currently working to restore the service. We apologize for any inconvenience. This notice was delivered to partners only.

⚠️ Code Red: Outage - Partner & Surfsight Portals ⚠️

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Important notice: changes to the Surfsight API

by Sharon Schnee

Two upcoming changes to the Surfsight® API may impact your use of the service. Certain events can only accept none for the data type using the dataType parameter. Previously, attempting to set up these events with a snapshot or video type

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New recorded webinar available in the Surfsight Product Learning Center

by Heidi Adams, Sr. Partner Learning and Education Manager

We’re excited to announce that the webinar recorded on July 26, 3.12 Firmware and Recording Timeline Component, is now available in the Surfsight Product Learning Center: This webinar explores the new 3.12 firmware for the AI-12 including

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Code Red – Partner Portal Not Loading – Resolved

by Jerry Gomez, TS3

We are happy to inform you that the {PR-0004743} has been resolved. We appreciate your patience and apologize for the temporary inconvenience.