Partner Updates

support.surfsight.net/s/marketing-dashboard

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Firmware Update 3.13 is Now Available

by Ben Goldfarb

Firmware and hardware updates

Firmware Update 3.13 is Now Available The latest firmware update, 3.13, for the AI-12 dashcam is now Generally Available (GA). What’s included: Power loss file protection Increase privacy with watermarks General fixes and

Firmware Update 3.13 is Now Available

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C9-2024 is out! 🚀

by Ben Goldfarb

C9-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! New Download Option Experience greater flexibility and convenience with the new download option. You can save important data, such as User ID, User Name,

C9-2024 is out! 🚀

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Code Red reduced to Service Impact: intermittent live streaming issues still persist (US cloud only) – RESOLVED (09/10/2024, 06:00 p.m. UTC)

by Daniel Sanchez, Technical support agent

We are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below. Duration of

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Code Red reduced to Service Impact: Intermittent Live streaming issues still persist (The Surfsight portal does not load dashcams, Surfsight API calls return errors, are back to normal). US cloud only – UPDATED 2:05 PM PST

by Daniel Sanchez, Technical support agent

The team monitoring still shows the below items as resolved. It is not possible to stream live video. The Surfsight partner portal does not load. Some online dashcams are reporting being offline. The team continues working on an

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Important notice: changes to the Surfsight API

by Ben Goldfarb

Upcoming changes to the Surfsight® API may impact the use of your service. We will be changing the GPS data webhook "ID" field type from numeric to alphanumeric. After the change, the GPS coordinate data “ID” parameter type will be

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C7-2024 is out! 🚀

by Ben Goldfarb

C7-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! Hotspot control: You can now remotely designate a dashcam as a hotspot. Your security posture is enhanced by controlling the enablement of a dashcam as a

C7-2024 is out! 🚀

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RESOLVED : Code Red: Maps section in the White label portal

by Dror Tesler, Senior Support Engineer

RESOLVED: the issue with the map section of White Label portal. Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All partners , US and EU cloud This

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⚠️ Code Red: Maps section in the White label portal ⚠️

by Dror Tesler, Senior Support Engineer

There is still a service outage in the Maps section of the White Label portal. Below are further details: Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All

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⚠️ Code Red: Maps section in the White label portal ⚠️

by Dror Tesler, Senior Support Engineer

We are experiencing a service outage with Maps section in the White label portal. Please find further details below: Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All