Partner Updates

๐Ÿ„ Updated AI-12 Spec Sheets ๐Ÿ„

by Elena Tardella, Channel Marketing Specialist
Announcement
New AI-12 spec sheets are available to use! Find the latest versions in your Surfsight Business Center account.

Correction: E3-2022 is out! ๐Ÿš€

by Maya Shlayen, Technical Writer
Release Notes
Whatโ€™s included this time around? Whatโ€™s new? Check it out! Partners and organization admins can now set default settings for an organizationโ€™s devices Users can now unsubscribe from email notifications Access all the details in the

E2-2022 is out! ๐Ÿš€

by Maya Shlayen, Technical Writer
Release Notes
Whatโ€™s included this time around? Whatโ€™s new? Check it out! You can add organizations for other partners A new event, Possible fatigue, has been created Access all the details in the knowledge base. P.S. There are a few known issues,

Live streaming not working โ€“ Surfsight portal โ€“ resolved

by Daniel Sanchez, Technical Support Engineer
Code Red
We are happy to inform you that the issue regarding live streaming not working has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

โš ๏ธ Code Red: live streaming not working - Surfsight portal โš ๏ธ

by Daniel Sanchez, Technical Support Engineer
Code Red
Weโ€™re experiencing a service outage with the Surfsight portal. Our team is currently working to restore the service. We apologize for any inconvenience. The next update will be in 2 hours.

๐ŸŽ‡ Notifications are back ๐ŸŽ‡

by Rachel Cheyfitz, Product Marketing
Announcement
Today is a happy day ๐Ÿ˜Š Why, you ask? Because notifications by email have been fixed. Cheers! ๐Ÿฅ‚

โš ๏ธ UPDATE - Code Red: Outage - Devices showing offline โš ๏ธ

by Perla Perez
Code Red
Our R&D team was able to get the traffic back to normalcy. We will continue to monitor for some time before we declare it fixed. This is affecting US and EU instances. We apologize for any inconvenience. Next Update will be in 2 hours

โš ๏ธ Code Red: Outage - Devices showing offline โš ๏ธ

by Perla Perez
Code Red
Weโ€™re experiencing a service outage with Devices showing offline for multiple partners. Our team is currently working to restore the service. We apologize for any inconvenience. This is affecting US and EU instances. Next Update will be in

Outage โ€“ Devices showing offline โ€“ RESOLVED

by Perla Perez
Code Red
We are happy to inform you that the outage of devices showing offline has been resolved. We appreciate your patience and apologize for the temporary inconvenience.