Partner Updates

support.surfsight.net/s/marketing-dashboard

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They're finally here: the new Surfsight® auxiliary cameras! 🚀🚀

Dear partner reseller, We are thrilled to announce that our long-awaited auxiliary cameras have finally been launched and we couldn't be more excited about their potential. Auxiliary cameras offer a comprehensive and versatile

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New sales recorded webinar available in the Surfsight Sales Learning Center

Sales Enablement Announcement

We’re excited to announce that the webinar recorded on Feb.2 28, 2023, Using video telematics to identify and mitigate risk, is now available in the Surfsight Sales Learning Center: Identifying and mitigating risk is top of mind for fleet

New sales recorded webinar available in the Surfsight Sales Learning Center

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Upcoming release announcement

by Rachel Gottesman, Technical Writer

We would like to inform you that the E3/4 sprint release scheduled for March 5th has been cancelled. This decision was made after careful consideration and we understand that this may cause some changes to your work plans. We apologize for

Upcoming release announcement

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Important notice: changes to the Surfsight API

by Rachel Gottesman, Technical Writer

An upcoming change to the Surfisght API may impact your use of the service. The following parameters were previously optional and will now be required in the PUT /devices/{imei}/event-config, POST /organizations/{orgId}/event-settings,

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RESOLVED ℹ️ Service Impact Announcement ℹ️ : Latency Issue - US cloud only LiveView and Recording Streaming

We are happy to inform you that the Latency Issue – US cloud only LiveView and Recording Streaming has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

RESOLVED ℹ️ Service Impact Announcement ℹ️ : Latency Issue - US cloud only LiveView and Recording Streaming

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ℹ️ Service Impact Announcement ℹ️ : Latency Issue - US cloud only LiveView and Recording Streaming

We’re currently experiencing a latency in the US cloud Live View and Recording Streaming features. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We will update you by tomorrow

ℹ️ Service Impact Announcement ℹ️ : Latency Issue - US cloud only LiveView and Recording Streaming

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Important notice: changes to the Surfsight API

by Rachel Gottesman, Technical Writer

Three upcoming changes to the Surfisght API may impact your use of the service: The password parameter in the recordingEncryption object returned in our GET /organizations/{orgId}/default-settings API call will be removed. Integration

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3.11 Firmware rollout update

by Nadav Bahat, Product Marketing

Firmware and hardware updates

We are excited to start the rollout of our exciting new 3.11 firmware package for the AI-12 dash cam! This firmware version includes new features and additional configurability to help you win with video. WHAT’S NEXT? DEC-JAN: The

3.11 Firmware rollout update

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Code Red: Cameras loading in Surfsight Portal – Resolved

by Jerry Gomez, Technical Support

We are happy to inform you that this issue has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

Code Red: Cameras loading in Surfsight Portal – Resolved