Partner Updates

Partner Updates

support.surfsight.net/s/marketing-dashboard

⚠️ Code Red: system is down for US cloud - RESOLVED ⚠️

by Dror Tesler, Support Engineer
We’re experiencing a service outage with US cloud. Our team is currently working to restore the service. We apologize for any inconvenience. US cloud may be affected. - RESOLVED This notice was delivered to <employees and partners>
Support
Code Red

RESOLVED - ℹ️ Service Impact Announcement ℹ️ : Partner Portal - Not Possible to change billing status

by Mauricio Niebles, Support Level 3
Support
Announcement
We’re currently experiencing degraded performance issues with Partner Portal - Unable to change billing status. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.  This notice was
RESOLVED - ℹ️ Service Impact Announcement ℹ️ : Partner Portal - Not Possible to change billing status

3.12 Firmware version is GA! 🚀

by Nadav Bahat, Product Marketing Manager
Announcement
Firmware and hardware updates
We are excited to announce that the 3.12 firmware version for the AI-12 dash cam is officially in General Availability (GA). This marks a significant milestone in our commitment to continuously improving and enriching our products with new
3.12 Firmware version is GA! 🚀

Important notice: changes to the Surfsight API

by Sharon Schnee
Two upcoming changes to the Surfisght API may impact your use of the service.   1.       The DELETE/organization/{orgId} API call will change to DELETE/organizations/{orgId} to be consistent with other Organizations endpoints.  2.      
Announcement
Support

⚠️ RESOLVED - Code Red: Outage - Surfsight API (US only) ⚠️

by Daniel Sanchez, Technical support agent
Support
We experienced a service outage affecting the Surfsight API (US only) from 00:56 AM to 01:34 AM PDT (UTC/GMT-7). The reason was the deployment of a critical security update. The service has already been restored. We apologize for any
⚠️ RESOLVED - Code Red: Outage - Surfsight API (US only) ⚠️

⚠️ Code Red: Resolved - Partner & Surfsight Portals ⚠️

by Jerry Gomez, Technical Support
Support
This notice was delivered to partners only
⚠️ Code Red: Resolved - Partner & Surfsight Portals ⚠️

⚠️ Code Red: Outage - Partner & Surfsight Portals ⚠️

by Jerry Gomez, Technical Support
Support
Code Red
We’re experiencing a service outage with the Partner & Surfsight Portals. Our team is currently working to restore the service. We apologize for any inconvenience.  This notice was delivered to partners only.
⚠️ Code Red: Outage - Partner & Surfsight Portals ⚠️

RESOLVED - ℹ️ Service Impact Announcement ℹ️ : More video events are created that the allowed per Data Profile.

by Dror Tesler, Support engineer
Support
We’re currently experiencing degraded performance issues with: More video events are created that the allowed per Data Profile. Our team is currently working to restore normal performance levels. We apologize for any
RESOLVED - ℹ️ Service Impact Announcement ℹ️ : More video events are created that the allowed per Data Profile.

Update: The fix is in test, and will be deployed next week. ℹ️ Service Impact Announcement ℹ️ : More video events are created that the allowed per Data Profile.

by Dror Tesler, Support Engineer
Support
We’re currently experiencing degraded performance issues with: More video events are created that the allowed per Data Profile. Our team is currently working to restore normal performance levels. We apologize for any
Update: The fix is in test, and will be deployed next week. ℹ️ Service Impact Announcement ℹ️ : More video events are created that the allowed per Data Profile.