Partner Updates

Code Red: Partner Portal and API calls not working for US cloud – RESOLVED

by Natalia Correa, TS3
Support
Code Red
We are experiencing a service outage with the Partner Portal and the API calls. Our team is currently working to restore the service. We apologize for any inconvenience. The US cloud may be affected. RESOLVED This notice was delivered

⚠️ Code Red: Partner Portal and API calls not working for US cloud ⚠️

by Natalia Correa, TS3
Support
Code Red
We are experiencing a service outage with the Partner Portal and the API calls. Our team is currently working to restore the service. We apologize for any inconvenience. The US cloud may be affected. This notice was delivered to

⚠️ Code Red: system is down for US cloud - RESOLVED ⚠️

by Dror Tesler, Support Engineer
We’re experiencing a service outage with US cloud. Our team is currently working to restore the service. We apologize for any inconvenience. US cloud may be affected. - RESOLVED This notice was delivered to <employees and partners>
Support
Code Red

3.12 Firmware version is GA! 🚀

by Nadav Bahat, Product Marketing Manager
Announcement
Firmware and hardware updates
We are excited to announce that the 3.12 firmware version for the AI-12 dash cam is officially in General Availability (GA). This marks a significant milestone in our commitment to continuously improving and enriching our products with new

⚠️ Code Red: Outage - Partner & Surfsight Portals ⚠️

by Jerry Gomez, Technical Support
Support
Code Red
We’re experiencing a service outage with the Partner & Surfsight Portals. Our team is currently working to restore the service. We apologize for any inconvenience.  This notice was delivered to partners only.

New recorded webinar available in the Surfsight Product Learning Center

by Heidi Adams, Sr. Partner Learning and Education Manager
We’re excited to announce that the webinar recorded on July 26, 3.12 Firmware and Recording Timeline Component, is now available in the Surfsight Product Learning Center: This webinar explores the new 3.12 firmware for the AI-12 including
Resources
Announcement
Support
Firmware and hardware updates

Code Red – Partner Portal Not Loading – Resolved

by Jerry Gomez, TS3
We are happy to inform you that the {PR-0004743} has been resolved. We appreciate your patience and apologize for the temporary inconvenience.
Support
Code Red

3.12 Firmware is in rollout! 🚀

by Sharon Schnee
We are excited to share that the rollout of the 3.12 firmware version for the AI-12 dash cam has begun and is now in limited release. This firmware version includes new features to enrich your offerings including Driver ID, Passenger
Announcement
Firmware and hardware updates

⚠️ Code Red: Surfisight Portal - Live view not working (NA - LATAM)⚠️ RESOLVED

by Silvia Arce, Technical Support Engineer
Support
Code Red
We’re experiencing a service outage with Surfsight Portal - Live view not working. Our team is currently working to restore the service. We apologize for any inconvenience. - RESOLVED - Resolution steps: Please open the browser of your