Partner Updates

Partner Updates

support.surfsight.net/s/marketing-dashboard

⚠️ Code Red: system is down for US cloud - RESOLVED ⚠️

by Dror Tesler, Support Engineer
We’re experiencing a service outage with US cloud. Our team is currently working to restore the service. We apologize for any inconvenience. US cloud may be affected. - RESOLVED This notice was delivered to <employees and partners>
Support
Code Red

E23/24 is out! 🚀

by Sharon Schnee
Release Notes
E23/24 is out! 🚀 What’s included this time around? What’s new? Check it out! The Partner Portal dashboard displays more detail about Inactive devices, including devices that are Activated, Pending Activation, Deactivated, and
E23/24 is out! 🚀

E21/22 is out! 🚀

by Sharon Schnee
Release Notes
E21/22 is out! 🚀 What’s included this time around? What’s new? Check it out! Lytx Conceal Service which blurs license plates and faces of drivers, passengers, and passersby on event media files that are stored in the cloud. This service
E21/22 is out! 🚀

RESOLVED - ℹ️ Service Impact Announcement ℹ️ : Partner Portal - Not Possible to change billing status

by Mauricio Niebles, Support Level 3
Support
Announcement
We’re currently experiencing degraded performance issues with Partner Portal - Unable to change billing status. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.  This notice was
RESOLVED - ℹ️ Service Impact Announcement ℹ️ : Partner Portal - Not Possible to change billing status

Important notice: changes to the Surfsight API

by Sharon Schnee
Two upcoming changes to the Surfisght API may impact your use of the service.   1.       The DELETE/organization/{orgId} API call will change to DELETE/organizations/{orgId} to be consistent with other Organizations endpoints.  2.      
Announcement
Support

E19/20-23 and G3-23 are out! 🚀

by Sharon Schnee
Release Notes
E19/20 and G3-23 are out! 🚀 What’s included this time around? What’s new? Check it out! E19/20-23 Two upcoming changes to the Surfsight API may impact your use of the service. Specific events only allow text for data type, the dataType
E19/20-23 and G3-23 are out! 🚀

E17/18 is out! 🚀

by Sharon Schnee
Release Notes
E17/18 is out! 🚀 What’s included this time around? What’s new? Check it out! The Partner portal facelift continues with the calendar drop downs in several areas, giving all related screens a new updated look. The mediaFileAvailability
E17/18 is out! 🚀

E15/16 is out! 🚀

by Sharon Schnee
Release Notes
E15/16 is out! 🚀 What’s included this time around? What’s new? Check it out! Video and snapshot media can be configured for ​Entering standby​ and ​Exiting Standby​ events. New webhook types notify partners of system messages such as a
E15/16 is out! 🚀

⚠️ RESOLVED - Code Red: Outage - Surfsight API (US only) ⚠️

by Daniel Sanchez, Technical support agent
Support
We experienced a service outage affecting the Surfsight API (US only) from 00:56 AM to 01:34 AM PDT (UTC/GMT-7). The reason was the deployment of a critical security update. The service has already been restored. We apologize for any
⚠️ RESOLVED - Code Red: Outage - Surfsight API (US only) ⚠️