Partner Updates

support.surfsight.net/s/marketing-dashboard

timestamp1738167960000

Resolved: Livestreming issue

by Dror Tesler, Senior Support Engineer

We are happy to announce that we have fixed the livestreaming issue on US and EU clouds. Additionally, we were notified by AWS that between January 28 10:56 PM and January 29 3:06 AM PST, they experienced an issue for CloudFront customers

timestamp1737991320000

RESOLVED - Code Red: There is a problem with the partner portal, Surf UI and API calls on the US cloud

by Dror Tesler, Senior Support Engineer

We are happy to inform you that the problem with the partner portal, Surf UI and API calls on the US cloud has been resolved. Please find further details below. Duration of the service outage: 90 minutes. Impact of the service outage: NA

timestamp1737985320000

Code Red: There is a problem with the partner portal, Surf UI and API calls on the US cloud

by Dror Tesler, Senior Support Engineer

In the NA cloud, we are experiencing a problem with the Partner portal , Surf UI and API calls. This affects all NA cloud customers Partners impacted by the service outage: NA cloud We appreciate your patience and apologize for

timestamp1737050754803

⚠️ Code Red: {Dashcams are getting offline in the NA Cloud} ⚠️

by Silvia Arce, Technical Support Engineer

We are experiencing a service outage with - Dashcams getting offline in the NA Cloud -. Please find further details below. Impact of the degraded performance. Devices going offline in NA Cloud Our team is currently investigating. We

timestamp1733076900000

⚠️ Code Red: GPS messages sent via Webhook are missing the time element⚠️

by Dror Tesler, Senior Support Engineer

We are currently experiencing a service outage that is affecting Webhook API calls. Impact: GPS messages in Webhook calls are missing the time element. Regions affected: US and EU cloud. Our team is actively working to resolve

timestamp1731526236999

Code Red: High Volume in API errors⚠️– RESOLVED

by Mauricio Niebles, TS3

We are happy to inform you that the issue “High volume of API errors” has been resolved. Please find further details below. Duration of the service outage: The issue had a duration of 1H 16 mins. Impact of the service outage: High volume

Code Red: High Volume in API errors⚠️– RESOLVED

timestamp1731521179778

⚠️ Code Red: High Volume in API errors.⚠️

by Mauricio Niebles, TS3

We are experiencing a service outage: High volume of API errors, Please find further details below. Impact of the service outage: We are currently experiencing a high volume of API errors. Partners impacted by the service outage: US

⚠️ Code Red: High Volume in API errors.⚠️

timestamp1725991200000

Code Red reduced to Service Impact: intermittent live streaming issues still persist (US cloud only) – RESOLVED (09/10/2024, 06:00 p.m. UTC)

by Daniel Sanchez, Technical support agent

We are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below. Duration of

timestamp1725916500000

Code Red reduced to Service Impact: Intermittent Live streaming issues still persist (The Surfsight portal does not load dashcams, Surfsight API calls return errors, are back to normal). US cloud only – UPDATED 2:05 PM PST

by Daniel Sanchez, Technical support agent

The team monitoring still shows the below items as resolved. It is not possible to stream live video. The Surfsight partner portal does not load. Some online dashcams are reporting being offline. The team continues working on an

Newer