Partner Updates

Partner Updates

support.surfsight.net/s/marketing-dashboard

ℹ️ Service Impact Announcement: Delays in Processing Events ℹ️

by Jerry Gomez, Support Engineer
We are currently experiencing degraded performance issues with events. Please find further details below. Impact of the degraded performance: Generating Events Our team is currently working to restore normal performance levels. We
Support
Code Red

C3-2024 is out! 🚀

by Sharon Schnee
C3-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! ​​Reactivate a device​ from the Partner Portal​​​. ​​Device ​​and ​event ​​configuration changes made through the Surfsight Portal,​ and device billings
Release Notes

Firmware Update 3.12.108 Now Available

by Sharon Schnee
Announcement
Firmware and hardware updates
Firmware Update 3.12.108 Now Available  The latest firmware update, 3.12.108, for the AI-12 dash cam is now Generally Available (GA).    What’s included:  Auxiliary camera connectivity and recording enhancements  Improved recording
Firmware Update 3.12.108 Now Available

C2-2024 and G1-2024 are out! 🚀

by Sharon Schnee
Release Notes
C2-2024 and G1-2024 are out! 🚀 What’s included this time around? What’s new? Check it out! C2-2024 Two upcoming changes to the Surfsight API may impact your use of the service.  1.       The DELETE/organization/{orgId} API call will
C2-2024 and G1-2024 are out! 🚀

C1-2024 is out! 🚀

by Sharon Schnee
Release Notes
C1-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! The API call ​DELETE /organizations/{orgId}​ was added to the ​Developer Portal​ because the API call ​DELETE /organization/{orgId}​​, is being deprecated. The
C1-2024 is out! 🚀

Code Red: Partner Portal and API calls not working for US cloud – RESOLVED

by Natalia Correa, TS3
Support
Code Red
We are experiencing a service outage with the Partner Portal and the API calls. Our team is currently working to restore the service. We apologize for any inconvenience. The US cloud may be affected. RESOLVED This notice was delivered
Code Red: Partner Portal and API calls not working for US cloud – RESOLVED

⚠️ Code Red: Partner Portal and API calls not working for US cloud ⚠️

by Natalia Correa, TS3
Support
Code Red
We are experiencing a service outage with the Partner Portal and the API calls. Our team is currently working to restore the service. We apologize for any inconvenience. The US cloud may be affected. This notice was delivered to
⚠️ Code Red: Partner Portal and API calls not working for US cloud ⚠️

⚠️ Code Red: system is down for US cloud - RESOLVED ⚠️

by Dror Tesler, Support Engineer
We’re experiencing a service outage with US cloud. Our team is currently working to restore the service. We apologize for any inconvenience. US cloud may be affected. - RESOLVED This notice was delivered to <employees and partners>
Support
Code Red

E23/24 is out! 🚀

by Sharon Schnee
Release Notes
E23/24 is out! 🚀 What’s included this time around? What’s new? Check it out! The Partner Portal dashboard displays more detail about Inactive devices, including devices that are Activated, Pending Activation, Deactivated, and
E23/24 is out! 🚀