Partner Updates

Partner Updates

support.surfsight.net/s/marketing-dashboard

🎥 Firmware Upgrade to v3.10 🎥

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Firmware and hardware updates
🤠🤠 Howdy partner! 🤠🤠 We’re excited to announce the release of v3.10 firmware for the Surfsight dashcam. Lytx® has begun to upgrade firmware to v3.10 for all devices with over-the-air (OTA) updates. The details of the features,
🎥 Firmware Upgrade to v3.10 🎥

E5-2022 is out! 🚀

by Rachel Gottesman, Technical Writer
Release Notes
What’s included this time around? What’s new? Check it out! a new default setting for webhook destination URLs in an organization through the API more filter and sort parameters when retrieving events through the API Access all the details:
E5-2022 is out! 🚀

E4-2022 is out! 🚀

by Maya Shlayen, Technical Writer
Release Notes
What’s included this time around? What’s new? Check it out! Possible Fatigue events are now available in the Surfsight Portal UI A new API call enables you to set default settings for an entire organization You can now set up to 99
E4-2022 is out! 🚀

Correction: E3-2022 is out! 🚀

by Maya Shlayen, Technical Writer
Release Notes
What’s included this time around? What’s new? Check it out! Partners and organization admins can now set default settings for an organization’s devices Users can now unsubscribe from email notifications Access all the details in the
Correction: E3-2022 is out! 🚀

E2-2022 is out! 🚀

by Maya Shlayen, Technical Writer
Release Notes
What’s included this time around? What’s new? Check it out! You can add organizations for other partners A new event, Possible fatigue, has been created Access all the details in the knowledge base. P.S. There are a few known issues,
E2-2022 is out! 🚀

Live streaming not working – Surfsight portal – resolved

by Daniel Sanchez, Technical Support Engineer
Code Red
We are happy to inform you that the issue regarding live streaming not working has been resolved. We appreciate your patience and apologize for the temporary inconvenience.
Live streaming not working – Surfsight portal – resolved

⚠️ Code Red: live streaming not working - Surfsight portal ⚠️

by Daniel Sanchez, Technical Support Engineer
Code Red
We’re experiencing a service outage with the Surfsight portal. Our team is currently working to restore the service. We apologize for any inconvenience. The next update will be in 2 hours.
⚠️ Code Red: live streaming not working - Surfsight portal ⚠️

⚠️ UPDATE - Code Red: Outage - Devices showing offline ⚠️

by Perla Perez
Code Red
Our R&D team was able to get the traffic back to normalcy. We will continue to monitor for some time before we declare it fixed. This is affecting US and EU instances. We apologize for any inconvenience. Next Update will be in 2 hours
⚠️ UPDATE - Code Red: Outage - Devices showing offline ⚠️

⚠️ Code Red: Outage - Devices showing offline ⚠️

by Perla Perez
Code Red
We’re experiencing a service outage with Devices showing offline for multiple partners. Our team is currently working to restore the service. We apologize for any inconvenience. This is affecting US and EU instances. Next Update will be in
⚠️ Code Red: Outage - Devices showing offline ⚠️