Partner Updates

support.surfsight.net/s/marketing-dashboard

timestamp1721658987754

RESOLVED : Code Red: Maps section in the White label portal

by Dror Tesler, Senior Support Engineer

RESOLVED: the issue with the map section of White Label portal. Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All partners , US and EU cloud This

timestamp1721580012417

⚠️ Code Red: Maps section in the White label portal ⚠️

by Dror Tesler, Senior Support Engineer

There is still a service outage in the Maps section of the White Label portal. Below are further details: Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All

timestamp1721562120000

⚠️ Code Red: Maps section in the White label portal ⚠️

by Dror Tesler, Senior Support Engineer

We are experiencing a service outage with Maps section in the White label portal. Please find further details below: Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All

timestamp1720436400000

C6-2024 is out! 🚀

by Sharon Schnee

C6-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! In the Device Health area, a new tab for SD card retention times has been added to review times configured for dashcams and auxiliary cameras. New system

C6-2024 is out! 🚀

timestamp1720340009771

RESOLVED: Code Red: (EU only) Trouble with UI logins and API calls

by Dror Tesler, Senior Support Engineer

RESOLVED: We are experiencing a service interruption with the Partner Portal and API calls ,Our team is working to restore service. We apologize for the inconvenience. Partners impacted by the service outage: EU cloud. We

timestamp1720058723306

Service Impact Announcement: Webhook Processing Delays – Media Availability Notification – RESOLVED

by Jerry Gomez, Technical Support Agent

We are happy to inform you that the Webhook processing delays have been resolved. Please find further details below. There was a delay in notifying media availability via the webhook in the North America cloud. The backlog of notifications

timestamp1717423200000

C5-2024 is out! 🚀

by Sharon Schnee

C5-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! An upcoming changes to the Surfsight API may impact your use of the service. The same PIN number cannot be assigned to both a driver and an admin PIN in an

C5-2024 is out! 🚀

timestamp1716475252790

Important notice: changes to the Surfsight API

by Sharon Schnee

Two upcoming change to the Surfsight API may impact your use of the service. Due to a more stringent validation process, the viewer role, which can be assigned to users in the Partner Portal, will only have access to limited functions

timestamp1714926600000

C4-2024 is out! 🚀

by Sharon Schnee

C4-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! A new user role has been added to the Partner Portal, Editor without media access, for users who can view information without having access to media. When

C4-2024 is out! 🚀