Partner Updates

Partner Updates

support.surfsight.net/s/marketing-dashboard

E19/20-23 and G3-23 are out! 🚀

by Sharon Schnee
Release Notes
E19/20 and G3-23 are out! 🚀 What’s included this time around? What’s new? Check it out! E19/20-23 Two upcoming changes to the Surfsight API may impact your use of the service. Specific events only allow text for data type, the dataType
E19/20-23 and G3-23 are out! 🚀

E17/18 is out! 🚀

by Sharon Schnee
Release Notes
E17/18 is out! 🚀 What’s included this time around? What’s new? Check it out! The Partner portal facelift continues with the calendar drop downs in several areas, giving all related screens a new updated look. The mediaFileAvailability
E17/18 is out! 🚀

E15/16 is out! 🚀

by Sharon Schnee
Release Notes
E15/16 is out! 🚀 What’s included this time around? What’s new? Check it out! Video and snapshot media can be configured for ​Entering standby​ and ​Exiting Standby​ events. New webhook types notify partners of system messages such as a
E15/16 is out! 🚀

⚠️ Code Red: Outage - Partner & Surfsight Portals ⚠️

by Jerry Gomez, Technical Support
Support
Code Red
We’re experiencing a service outage with the Partner & Surfsight Portals. Our team is currently working to restore the service. We apologize for any inconvenience.  This notice was delivered to partners only.
⚠️ Code Red: Outage - Partner & Surfsight Portals ⚠️

E13/14-23 and G2-23 are out! 🚀

by Sharon Schnee
Release Notes
E13/14-23 and G2-23 are out! 🚀 What’s included this time around? What’s new? Check it out! E13/14-23: Partners are now able to delete organizations they are not using from within their accounts. The Partner portal facelift continues
E13/14-23 and G2-23 are out! 🚀

Code Red – Partner Portal Not Loading – Resolved

by Jerry Gomez, TS3
We are happy to inform you that the {PR-0004743} has been resolved. We appreciate your patience and apologize for the temporary inconvenience.
Support
Code Red

E11/12 is out! 🚀

by Sharon Schnee
Release Notes
E11/12 is out! 🚀 What’s included this time around? What’s new? Check it out! Recording timeline reusable component is now being implemented in the Surfsight portal. The Partner Portal facelift continues with updates to the sub-partner
E11/12 is out! 🚀

⚠️ Code Red: Surfisight Portal - Live view not working (NA - LATAM)⚠️ RESOLVED

by Silvia Arce, Technical Support Engineer
Support
Code Red
We’re experiencing a service outage with Surfsight Portal - Live view not working. Our team is currently working to restore the service. We apologize for any inconvenience. - RESOLVED - Resolution steps: Please open the browser of your
⚠️ Code Red: Surfisight Portal - Live view not working (NA - LATAM)⚠️ RESOLVED

⚠️ Code Red: Surfisight Portal - Live view not working (NAM - LATAM)⚠️

by Silvia Arce, Technical Support Engineer
Support
Code Red
We’re experiencing a service outage with Surfsight Portal - Live View not working. Our team is currently working to restore the service. We apologize for any inconvenience. This notice was delivered to employees and partners.
⚠️ Code Red: Surfisight Portal - Live view not working (NAM - LATAM)⚠️