Partner Updates

support.surfsight.net/s/marketing-dashboard

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⚠️ Code Red: {Dashcams are getting offline in the NA Cloud} ⚠️

by Silvia Arce, Technical Support Engineer

We are experiencing a service outage with - Dashcams getting offline in the NA Cloud -. Please find further details below. Impact of the degraded performance. Devices going offline in NA Cloud Our team is currently investigating. We

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C12-2024 is out! 🚀

by Ben Goldfarb

C12-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! Remote Factory Reset for Enhanced Device Management This enhancement empowers Resellers and Partners with the ability to remotely initiate a factory reset

C12-2024 is out! 🚀

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C11-2024 is out! 🚀

by Ben Goldfarb

C11-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! Fixed Items There is an overlap of the menu header. (Resolved) Devices connecting to the cloud in an active state are displaying as “Pending Activation”

C11-2024 is out! 🚀

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⚠️ Code Red: GPS messages sent via Webhook are missing the time element⚠️

by Dror Tesler, Senior Support Engineer

We are currently experiencing a service outage that is affecting Webhook API calls. Impact: GPS messages in Webhook calls are missing the time element. Regions affected: US and EU cloud. Our team is actively working to resolve

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Code Red: High Volume in API errors⚠️– RESOLVED

by Mauricio Niebles, TS3

We are happy to inform you that the issue “High volume of API errors” has been resolved. Please find further details below. Duration of the service outage: The issue had a duration of 1H 16 mins. Impact of the service outage: High volume

Code Red: High Volume in API errors⚠️– RESOLVED

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⚠️ Code Red: High Volume in API errors.⚠️

by Mauricio Niebles, TS3

We are experiencing a service outage: High volume of API errors, Please find further details below. Impact of the service outage: We are currently experiencing a high volume of API errors. Partners impacted by the service outage: US

⚠️ Code Red: High Volume in API errors.⚠️

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C10-2024 is out! 🚀

by Ben Goldfarb

C10-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! Customizable MV+AI Event Triggers This enhancement of the "MV+AI config," parameters allows reseller partners to customize the number of alerts and trigger

C10-2024 is out! 🚀

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C9-2024 is out! 🚀

by Ben Goldfarb

C9-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! New Download Option Experience greater flexibility and convenience with the new download option. You can save important data, such as User ID, User Name,

C9-2024 is out! 🚀

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Code Red reduced to Service Impact: intermittent live streaming issues still persist (US cloud only) – RESOLVED (09/10/2024, 06:00 p.m. UTC)

by Daniel Sanchez, Technical support agent

We are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below. Duration of