Partner Updates

support.surfsight.net/s/marketing-dashboard

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ℹ️ Service Impact Announcement: It is not possible to change the dashcam's billing status via Partner Portal ℹ️-RESOLVED-

by Silvia Arce, Technical Support Engineer

We are currently experiencing degraded performance issues with {Services Impacted}. Please find further details below. -RESOLVED- Impact of the degraded performance: It is not possible to change the dashcam's billing status via the Partner

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ℹ️ Service Impact Announcement: it is not possible to change the dashcam billing status via the partner portal ℹ️

by Daniel Sanchez, Technical support agent

We are currently experiencing degraded performance issues with the partner portal. Please find further details below. Impact of the degraded performance: it is not possible to change the dashcam billing status via the partner

ℹ️ Service Impact Announcement: it is not possible to change the dashcam billing status via the partner portal ℹ️

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⚠️ Code Red: GPS messages sent via Webhook are missing the time element⚠️

by Dror Tesler, Senior Support Engineer

We are currently experiencing a service outage that is affecting Webhook API calls. Impact: GPS messages in Webhook calls are missing the time element. Regions affected: US and EU cloud. Our team is actively working to resolve

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Code Red: High Volume in API errors⚠️– RESOLVED

by Mauricio Niebles, TS3

We are happy to inform you that the issue “High volume of API errors” has been resolved. Please find further details below. Duration of the service outage: The issue had a duration of 1H 16 mins. Impact of the service outage: High volume

Code Red: High Volume in API errors⚠️– RESOLVED

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⚠️ Code Red: High Volume in API errors.⚠️

by Mauricio Niebles, TS3

We are experiencing a service outage: High volume of API errors, Please find further details below. Impact of the service outage: We are currently experiencing a high volume of API errors. Partners impacted by the service outage: US

⚠️ Code Red: High Volume in API errors.⚠️

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Important notice: Changes to the Surfsight API

by Ben Goldfarb

Upcoming changes to the Surfsight® API that may impact your use of the service. Create Drivers and Update Drivers APIs - (Validate the “organizationId ” parameter) When creating a new driver persona in the Organization, (POST/drivers

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ℹ️ Service Impact Announcement: Service Disruption Impacting Last GPS and Media Data – US Cloud ℹ️

by Dror Tesler, Senior Support Engineer

We are currently experiencing performance issues with Last GPS and Media Data. Please find further details below. Impact of the degraded performance: Last GPS points and Media Data Partners impacted by the degraded performance: US cloud,

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ℹ️ Service Impact Announcement: the failure rate of virtual event media upload has increased ℹ️ - RESOLVED (09/20/2024, 01:00 p.m. UTC)

by Daniel Sanchez, Technical support agent

We are happy to inform you that the backlog in virtual event media uploads is now clear. Please find further details below. Duration of the service impact: 09/19/2024 at 07:45 p.m. UTC. - 09/20/2024, 01:00 p.m. UTC Description of the

ℹ️ Service Impact Announcement: the failure rate of virtual event media upload has increased ℹ️ - RESOLVED (09/20/2024, 01:00 p.m. UTC)

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ℹ️ Service Impact Announcement: the failure rate of virtual event media upload has increased ℹ️ – UPDATE (09/20/2024, 09:00 a.m. UTC)

by Daniel Sanchez, Technical support agent

The backlog in virtual event media uploads is getting consumed now, and the success rate will improve. The Surfsight technical support team will continue to monitor the situation until fully resolved. Impact of the degraded performance:

ℹ️ Service Impact Announcement: the failure rate of virtual event media upload has increased ℹ️ – UPDATE (09/20/2024, 09:00 a.m. UTC)