Partner Updates

Partner Updates

support.surfsight.net/s/marketing-dashboard

Important notice: changes to the Surfsight API

by Rachel Gottesman, Technical Writer
Three upcoming changes to the Surfisght API may impact your use of the service:  The password parameter in the recordingEncryption object returned in our GET /organizations/{orgId}/default-settings API call will be removed. Integration
Announcement
Support

Code Red: Cameras loading in Surfsight Portal – Resolved

by Jerry Gomez, Technical Support
Support
We are happy to inform you that this issue has been resolved. We appreciate your patience and apologize for the temporary inconvenience.
Code Red: Cameras loading in Surfsight Portal – Resolved

⚠️ Code Red: Cameras loading in Surfsight Portal - Surfsight Portal ⚠️

by Jerry Gomez, Technical Support
Support
Code Red
We’re experiencing an issue where cameras loading speed is affected in the Surfsight portal. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours
⚠️ Code Red: Cameras loading in Surfsight Portal - Surfsight Portal ⚠️

New sales recorded webinar available in the Surfsight Sales Learning Center

by Ron Flynn
Announcement
Sales Enablement Announcement
We’re excited to announce that the webinar recorded on Oct. 5, 2022, How Surfsight™ configuration options address customer needs, is now available in the Surfsight Sales Learning Center: In this webinar, you will learn about the value of
New sales recorded webinar available in the Surfsight Sales Learning Center

Four new sales courses are available in the Surfsight Sales Learning Center

by Ron Flynn, Senior Sales Enablement Manager
Announcement
Sales Enablement Announcement
We’re excited to announce that four new sales courses are now available in the Surfsight Sales Learning Center: Selling to the enterprise Enterprise opportunities can be complex with many stakeholders involved. In this course, you will
Four new sales courses are available in the Surfsight Sales Learning Center

WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected - RESOLVED

by Daniel Sanchez, Technical support agent
Support
Code Red
We are happy to inform you that the issue whereby WebRTC was working intermittently and could affect live streaming and recording streaming via the Surfsight portal and via API has been resolved. We appreciate your patience and apologize
WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected - RESOLVED

⚠️ Code Red: WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected ⚠️

by Daniel Sanchez, Technical support agent
Support
Code Red
We are experiencing an intermittent service outage. WebRTC works intermittently. Live streaming and recording streaming via the Surfsight portal and via API may be affected. Our team is currently working to restore the service. We apologize
⚠️ Code Red: WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected ⚠️

⚠️ RESOLVED - Code Red: Server down - All systems: Admin Portal, Partner Portal and Surfsight Site are down ⚠️

by Perla Perez, Technical Support
Support
Code Red
We are happy to inform you that Service has been restored. We appreciate your patience and apologize for the temporary inconvenience.
⚠️ RESOLVED - Code Red: Server down - All systems: Admin Portal, Partner Portal and Surfsight Site are down ⚠️

RESOLVED - ℹ️ Service Impact Announcement ℹ️ : White Label Portal Logos

by Jerry Gomez, Technical Support
Support
We are happy to inform you that the White Label Portal issue has been resolved both US and EU. We appreciate your patience and apologize for the temporary inconvenience.
RESOLVED - ℹ️ Service Impact Announcement ℹ️ : White Label Portal Logos