Partner Updates

Partner Updates

support.surfsight.net/s/marketing-dashboard

⚠️ Code Red: Cameras loading in Surfsight Portal - Surfsight Portal ⚠️

by Jerry Gomez, Technical Support
Support
Code Red
We’re experiencing an issue where cameras loading speed is affected in the Surfsight portal. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours
⚠️ Code Red: Cameras loading in Surfsight Portal - Surfsight Portal ⚠️

WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected - RESOLVED

by Daniel Sanchez, Technical support agent
Support
Code Red
We are happy to inform you that the issue whereby WebRTC was working intermittently and could affect live streaming and recording streaming via the Surfsight portal and via API has been resolved. We appreciate your patience and apologize
WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected - RESOLVED

⚠️ Code Red: WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected ⚠️

by Daniel Sanchez, Technical support agent
Support
Code Red
We are experiencing an intermittent service outage. WebRTC works intermittently. Live streaming and recording streaming via the Surfsight portal and via API may be affected. Our team is currently working to restore the service. We apologize
⚠️ Code Red: WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected ⚠️

⚠️ RESOLVED - Code Red: Server down - All systems: Admin Portal, Partner Portal and Surfsight Site are down ⚠️

by Perla Perez, Technical Support
Support
Code Red
We are happy to inform you that Service has been restored. We appreciate your patience and apologize for the temporary inconvenience.
⚠️ RESOLVED - Code Red: Server down - All systems: Admin Portal, Partner Portal and Surfsight Site are down ⚠️

ℹ️ Service Impact Announcement ℹ️ : White Label Portal Logos

by Jerry Gomez, Technical Support
Support
Code Red
As of today at ~8:50 AM PST we were notified by US cloud partners that are using WLP that the custom logos reverted back to Surfsight logos. Our R&D team was notified and discovered a bug, which they're working on resolving ASAP. Is has
ℹ️ Service Impact Announcement ℹ️ : White Label Portal Logos

⚠️ UPDATE Code Red: Live View - US cloud only ⚠️

by Perla Perez, Tech Support
Support
Code Red
We’re experiencing an Amazon AWS service impairment may be causing latency to some Surfsight services. We are closely monitoring the situation and taking appropriate actions to minimize the impact. Our team is currently working to restore
⚠️ UPDATE Code Red: Live View - US cloud only ⚠️

⚠️ Code Red: Live View - NA server only ⚠️

by Perla Perez, Tech Support
Support
Code Red
We’re experiencing a service outage with mediacores that support our Live View service. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours For more information contact:
⚠️ Code Red: Live View - NA server only ⚠️

Code red: live view not working – US cloud only – resolved

by Daniel Sanchez, Technical Support Agent
Support
Code Red
We are happy to inform you that the issue “Live view not working – US cloud only“ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.
Code red: live view not working – US cloud only – resolved

⚠️ Code Red: Live View not working - US Cloud Only ⚠️

by Jerry Gomez, Technical Support Enginneer
Support
Code Red
Some customers may be experiencing a service outage with Live streaming not working on the US cloud. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours
⚠️ Code Red: Live View not working - US Cloud Only ⚠️