Partner Updates

support.surfsight.net/s/marketing-dashboard

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⚠️ Code Red: Maps section in the White label portal ⚠️

by Dror Tesler, Senior Support Engineer

We are experiencing a service outage with Maps section in the White label portal. Please find further details below: Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All

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RESOLVED: Code Red: (EU only) Trouble with UI logins and API calls

by Dror Tesler, Senior Support Engineer

RESOLVED: We are experiencing a service interruption with the Partner Portal and API calls ,Our team is working to restore service. We apologize for the inconvenience. Partners impacted by the service outage: EU cloud. We

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ℹ️ Service Impact Announcement: Download the Device Health Report from the Partner Portal for EU cloud is not working ℹ️

by Natalia Correa, TS3

We are currently experiencing degraded performance issues with the Device Health Report from the Partner Portal. Please find further details below. Partners impacted by the degraded performance: EU cloud Our team is currently working to

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Service Impact Announcement: Delays in Processing Events – RESOLVED

by Natalia Correa, TS3

We are happy to inform you that the degraded performance issues with events have been resolved. Please find further details below. Please allow 2-4 hours for all events to fully process and upload. We appreciate your patience and

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ℹ️ Service Impact Announcement: Delays in Processing Events ℹ️

by Jerry Gomez, Support Engineer

We are currently experiencing degraded performance issues with events. Please find further details below. Impact of the degraded performance: Generating Events Our team is currently working to restore normal performance levels. We

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Code Red: Partner Portal and API calls not working for US cloud – RESOLVED

by Natalia Correa, TS3

We are experiencing a service outage with the Partner Portal and the API calls. Our team is currently working to restore the service. We apologize for any inconvenience. The US cloud may be affected. RESOLVED This notice was delivered

Code Red: Partner Portal and API calls not working for US cloud – RESOLVED

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⚠️ Code Red: Partner Portal and API calls not working for US cloud ⚠️

by Natalia Correa, TS3

We are experiencing a service outage with the Partner Portal and the API calls. Our team is currently working to restore the service. We apologize for any inconvenience. The US cloud may be affected. This notice was delivered to

⚠️ Code Red: Partner Portal and API calls not working for US cloud ⚠️

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⚠️ Code Red: system is down for US cloud - RESOLVED ⚠️

by Dror Tesler, Support Engineer

We’re experiencing a service outage with US cloud. Our team is currently working to restore the service. We apologize for any inconvenience. US cloud may be affected. - RESOLVED This notice was delivered to <employees and partners>

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⚠️ Code Red: Outage - Partner & Surfsight Portals ⚠️

by Jerry Gomez, Technical Support

We’re experiencing a service outage with the Partner & Surfsight Portals. Our team is currently working to restore the service. We apologize for any inconvenience. This notice was delivered to partners only.

⚠️ Code Red: Outage - Partner & Surfsight Portals ⚠️