Partner Updates

Partner Updates

support.surfsight.net/s/marketing-dashboard

Resolved: Livestreming issue

by Dror Tesler, Senior Support Engineer
We are happy to announce that we have fixed the livestreaming issue on US and EU clouds. Additionally, we were notified by AWS that between January 28 10:56 PM and January 29 3:06 AM PST, they experienced an issue for CloudFront customers
Support
Code Red
Release Notes

C12-2024 is out! 🚀

by Ben Goldfarb
Release Notes
C12-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! ​Remote Factory Reset for Enhanced Device Management This enhancement empowers Resellers and Partners with the ability to remotely initiate a factory reset
C12-2024 is out! 🚀

C11-2024 is out! 🚀

by Ben Goldfarb
Release Notes
C11-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! ​Fixed Items There is an overlap of the menu header. (Resolved) Devices connecting to the cloud in an active state are displaying as “Pending Activation”
C11-2024 is out! 🚀

Firmware Update 3.14 is Now Available

by Ben Goldfarb
Announcement
Firmware and hardware updates
Firmware Update 3.14 is Now Available  The latest firmware update, 3.14, for the AI-12 dashcam, is now Generally Available (GA).    What’s included:  Yawn Detection Auxiliary Camera Connection/Disconnection Alerts Enhanced the
Firmware Update 3.14 is Now Available

Code Red: High Volume in API errors⚠️– RESOLVED

by Mauricio Niebles, TS3
Support
Code Red
Release Notes
We are happy to inform you that the issue “High volume of API errors” has been resolved. Please find further details below. Duration of the service outage: The issue had a duration of 1H 16 mins. Impact of the service outage: High volume
Code Red: High Volume in API errors⚠️– RESOLVED

C10-2024 is out! 🚀

by Ben Goldfarb
Release Notes
C10-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! ​Customizable MV+AI Event Triggers This enhancement of the "MV+AI config," parameters allows reseller partners to customize the number of alerts and trigger
C10-2024 is out! 🚀

Firmware Update 3.13 is Now Available

by Ben Goldfarb
Announcement
Firmware and hardware updates
Firmware Update 3.13 is Now Available  The latest firmware update, 3.13, for the AI-12 dashcam is now Generally Available (GA).    What’s included:  Power loss file protection Increase privacy with watermarks General fixes and
Firmware Update 3.13 is Now Available

C9-2024 is out! 🚀

by Ben Goldfarb
Release Notes
C9-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! ​New Download Option Experience greater flexibility and convenience with the new download option. You can save important data, such as User ID, User Name,
C9-2024 is out! 🚀

C7-2024 is out! 🚀

by Ben Goldfarb
Release Notes
C7-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! Hotspot control: You can now remotely designate a dashcam as a hotspot. Your security posture is enhanced by controlling the enablement of a dashcam as a
C7-2024 is out! 🚀