Partner Updates

Partner Updates

support.surfsight.net/s/marketing-dashboard

Important notice: changes to the Surfsight API

by Rachel Gottesman, Technical Writer
Three upcoming changes to the Surfisght API may impact your use of the service:  The password parameter in the recordingEncryption object returned in our GET /organizations/{orgId}/default-settings API call will be removed. Integration
Announcement
Support

Firmware v3.11 is rolling out!

by Rachel Gottesman, Technical Writer
Release Notes
Firmware and hardware updates
Firmware version 3.11 is beginning its controlled roll out! 🚀 The rollout will begin with devices connected to the U.S. cloud. What’s included this time around? What’s new? Check it out! A new lane weaving event when a vehicle crosses over
Firmware v3.11 is rolling out!

Code Red: Cameras loading in Surfsight Portal – Resolved

by Jerry Gomez, Technical Support
Support
We are happy to inform you that this issue has been resolved. We appreciate your patience and apologize for the temporary inconvenience.
Code Red: Cameras loading in Surfsight Portal – Resolved

⚠️ Code Red: Cameras loading in Surfsight Portal - Surfsight Portal ⚠️

by Jerry Gomez, Technical Support
Support
Code Red
We’re experiencing an issue where cameras loading speed is affected in the Surfsight portal. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours
⚠️ Code Red: Cameras loading in Surfsight Portal - Surfsight Portal ⚠️

E18/19 is out! 🚀

by Rachel Gottesman, Technical Writer
Announcement
Release Notes
E18/19 is out! 🚀 What’s included this time around? What’s new? Check it out! We increased the maximum value of the Continuous time to collision in the tailgating feature. We continue the Partner Portal facelift in the Users area. Read all
E18/19 is out! 🚀

WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected - RESOLVED

by Daniel Sanchez, Technical support agent
Support
Code Red
We are happy to inform you that the issue whereby WebRTC was working intermittently and could affect live streaming and recording streaming via the Surfsight portal and via API has been resolved. We appreciate your patience and apologize
WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected - RESOLVED

⚠️ Code Red: WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected ⚠️

by Daniel Sanchez, Technical support agent
Support
Code Red
We are experiencing an intermittent service outage. WebRTC works intermittently. Live streaming and recording streaming via the Surfsight portal and via API may be affected. Our team is currently working to restore the service. We apologize
⚠️ Code Red: WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected ⚠️

E16/E17-22 is out! 🚀

by Nadav Bahat, Product Marketing
Release Notes
Announcement
E16/E17-22 is out! 🚀 What’s included this time around? What’s new? Check it out! The time that an organization’s data is retained in the cloud before it’s being purged, can now be extended up to 366 days. To enable this feature, contact
E16/E17-22 is out! 🚀

⚠️ RESOLVED - Code Red: Server down - All systems: Admin Portal, Partner Portal and Surfsight Site are down ⚠️

by Perla Perez, Technical Support
Support
Code Red
We are happy to inform you that Service has been restored. We appreciate your patience and apologize for the temporary inconvenience.
⚠️ RESOLVED - Code Red: Server down - All systems: Admin Portal, Partner Portal and Surfsight Site are down ⚠️