Copyright © Partnerhttps://validator.w3.org/feed/docs/rss2.htmlPartner Updatessupport.surfsight.net/s/marketing-dashboardhttps://support.surfsight.net/s/marketing-dashboard?utm_source=noticeable&utm_campaign=partner-updates&utm_content=other&utm_id=UHAWXYq3w7M73cbKGZ1W.bJvXrqTuw3gq06MkWsdd&utm_medium=newspageenWed, 29 Jan 2025 16:24:44 GMThttps://noticeable.iosurfsight-marketing@surfsight.com (Partner)support@noticeable.io (Noticeable Team)https://storage.noticeable.io/projects/UHAWXYq3w7M73cbKGZ1W/newspages/bJvXrqTuw3gq06MkWsdd/01h55ta3gseb0jaq8tq6fd0wcg-header-logo.jpgPartner Updateshttps://support.surfsight.net/s/marketing-dashboard?utm_source=noticeable&utm_campaign=partner-updates&utm_content=other&utm_id=UHAWXYq3w7M73cbKGZ1W.bJvXrqTuw3gq06MkWsdd&utm_medium=newspagehttps://storage.noticeable.io/projects/UHAWXYq3w7M73cbKGZ1W/newspages/bJvXrqTuw3gq06MkWsdd/01h55ta3gseb0jaq8tq6fd0wcg-header-logo.jpg#00859bQgw8RC4kfmvgMb1etTfHWed, 29 Jan 2025 16:26:00 GMTsurfsight-marketing@surfsight.com (Dror Tesler)Resolved: Livestreming issue https://partner-updates.surfsight.com/publications/resolved-livestreming-issueWe are happy to announce that we have fixed the livestreaming issue on US and EU clouds. Additionally, we were notified by AWS that between January 28 10:56 PM and January 29 3:06 AM PST, they experienced an issue for CloudFront customers...We are happy to announce that we have fixed the livestreaming issue on US and EU clouds.
Additionally, we were notified by AWS that between January 28 10:56 PM and January 29 3:06 AM PST, they experienced an issue for CloudFront customers with S3 static website origins. This could have impacted partners using surfsight portal, partners portal, and s3 presigned urls.

the team is still investigating and full RCA will be provided later.

Duration of the service outage: 4 hours

  • Impact of the service outage: NA and EU cloud.

This notice was delivered to employees and partners

]]>SupportCode RedRelease Notes6YP79XVwCEJ3A6m0bK19Tue, 28 Jan 2025 23:23:57 GMTsurfsight-marketing@surfsight.com (Mauricio Niebles)ℹ️ Service Impact Announcement: Live stream Issue - (RESOLVED)ℹ️https://partner-updates.surfsight.com/publications/i-service-impact-announcement-live-stream-issue-resolved-i1We are pleased to inform you that the issue with the Live Stream display has been resolved. Duration: 2025-01-28 09:40 p.m. UTC - 2025-01-28 11:21 p.m. UTC Impact of the degraded performance: When consulting the live streaming, it does...We are pleased to inform you that the issue with the Live Stream display has been resolved.

  • Duration: 2025-01-28 09:40 p.m. UTC - 2025-01-28 11:21 p.m. UTC

  • Impact of the degraded performance: When consulting the live streaming, it does not load or is too slow.

  • Partners impacted by the degraded performance: NA cloud and EU cloud

We appreciate your patience and apologize for the temporary inconvenience. If you have any further questions or concerns, please do not hesitate to contact our support team.

This notice was delivered to employees and partners.

]]>SupportBfrzKkv45XsMr2aTB431Tue, 28 Jan 2025 21:40:41 GMTsurfsight-marketing@surfsight.com (Mauricio Niebles)ℹ️ Service Impact Announcement: Live stream Issue ℹ️https://partner-updates.surfsight.com/publications/i-service-impact-announcement-live-stream-issue-i1We are currently experiencing problems with the live streaming. Impact of the degraded performance: When consulting the live streaming, it does not load or is too slow. Partners impacted by the degraded performance: NA cloud and EU...We are currently experiencing problems with the live streaming.

  • Impact of the degraded performance: When consulting the live streaming, it does not load or is too slow.

  • Partners impacted by the degraded performance: NA cloud and EU cloud

We appreciate your patience and apologize for the temporary inconvenience.

This notice was delivered to employees and partners.

]]>SupportJqhbaoz8UFkx5GRf4msLMon, 27 Jan 2025 15:22:00 GMTsurfsight-marketing@surfsight.com (Dror Tesler)RESOLVED - Code Red: There is a problem with the partner portal, Surf UI and API calls on the US cloud https://partner-updates.surfsight.com/publications/resolved-code-red-there-is-a-problem-with-the-partner-portal-surf-ui-and-api-calls-on-the-us-cloud1We are happy to inform you that the problem with the partner portal, Surf UI and API calls on the US cloud has been resolved. Please find further details below. Duration of the service outage: 90 minutes. Impact of the service outage: NA...We are happy to inform you that the problem with the partner portal, Surf UI and API calls on the US cloud has been resolved. Please find further details below.

  • Duration of the service outage: 90 minutes.

  • Impact of the service outage: NA cloud.

  • Partners impacted by the service outage: all in US cloud.

We appreciate your patience and apologize for the temporary inconvenience.

This notice was delivered to <employees and partners>

]]>SupportCode RedoRQ1jGguKb36DV2zruadMon, 27 Jan 2025 13:42:00 GMTsurfsight-marketing@surfsight.com (Dror Tesler)Code Red: There is a problem with the partner portal, Surf UI and API calls on the US cloudhttps://partner-updates.surfsight.com/publications/code-red-there-is-a-problem-with-the-partner-portal-surf-ui-and-api-calls-on-the-us-cloud1In the NA cloud, we are experiencing a problem with the Partner portal , Surf UI and API calls. This affects all NA cloud customers Partners impacted by the service outage: NA cloud We appreciate your patience and apologize for...

  • In the NA cloud, we are experiencing a problem with the Partner portal , Surf UI and API calls.

    This affects all NA cloud customers

  • Partners impacted by the service outage: NA cloud

We appreciate your patience and apologize for the temporary inconvenience.

“This notice was delivered to employees and partners“.

]]>SupportCode RedgT1LQcNMHlYA3czJJppGFri, 24 Jan 2025 19:53:14 GMTsurfsight-marketing@surfsight.com (Mauricio Niebles)ℹ️ Service Impact Announcement: Our systems are experiencing an inconsistent failure rate affecting Partner Portal, Surfsight Site, and API calls - (RESOLVED)ℹ️ https://partner-updates.surfsight.com/publications/i-service-impact-announcement-our-systems-are-experiencing-an-inconsistent-failure-rate-affecting-partner-portal-surfsight-site-and-api-calls-resolved-i-1We are pleased to inform you that the degraded performance issue that was being experienced with a high rate of code errors has been resolved. Duration: 2025-01-23 10:43 p.m. UTC - 2025-01-24 08:02 p.m. UTC Impact of the degraded...We are pleased to inform you that the degraded performance issue that was being experienced with a high rate of code errors has been resolved.

  • Duration: 2025-01-23 10:43 p.m. UTC - 2025-01-24 08:02 p.m. UTC

  • Impact of the degraded performance: API calls, Partner Portal, and Surfsight Site.

  • Partners impacted by the degraded performance: NA Cloud

We appreciate your patience and apologize for the temporary inconvenience. If you have any further questions or concerns, please do not hesitate to contact our support team.

“This notice was delivered to employees and partners“.

]]>SupportWx5dYMn6sDxCrN6fwEcMFri, 24 Jan 2025 16:54:28 GMTsurfsight-marketing@surfsight.com (Mauricio Niebles)ℹ️ Service Impact Announcement: Our systems are experiencing an inconsistent failure rate affecting Partner Portal, Surfsight Site, and API calls - UPDATE (2025-01-24 16:52 p.m. UTC) ℹ️https://partner-updates.surfsight.com/publications/i-service-impact-announcement-our-systems-are-experiencing-an-inconsistent-failure-rate-affecting-partner-portal-surfsight-site-and-api-calls-update-2025-01-24-14-14-p-m-utc-iOur development team continues actively investigating the degraded performance issue being experienced with a high rate of code errors. Impact of the degraded performance: API calls, Partner Portal, and Surfsight Site. Partners impacted...Our development team continues actively investigating the degraded performance issue being experienced with a high rate of code errors.

  • Impact of the degraded performance: API calls, Partner Portal, and Surfsight Site.

  • Partners impacted by the degraded performance: NA Cloud

Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

“Additional updates will be provided within 1 hour”.

“This notice was delivered to employees and partners“.

]]>SupportN2KMDxDeS8edIkNKwbEhFri, 17 Jan 2025 18:43:28 GMTsurfsight-marketing@surfsight.com (Silvia Arce)ℹ️ Service Impact Announcement: Dashcams are getting offline in the NA Cloud ℹ️ – RESOLVEDhttps://partner-updates.surfsight.com/publications/i-service-impact-announcement-dashcams-are-getting-offline-in-the-na-cloud-i-resolvedWe are happy to inform you that {Dashcams are getting offline in the NA Cloud} has been resolved. Please find further details below. Twilio/Kore, the super SIM provider, has confirmed that there was a service issue yesterday, Jan 16th,...We are happy to inform you that {Dashcams are getting offline in the NA Cloud} has been resolved. Please find further details below.

  • Twilio/Kore, the super SIM provider, has confirmed that there was a service issue yesterday, Jan 16th, which has since been resolved. Services should now be functioning as normal.

  • We are continuing to work with our partner, Twilio/Kore, to get additional information about the service issue.

    We appreciate your patience and apologize for the temporary inconvenience.

This notice was delivered to employees and partners.

]]>Supportu3edVSHSpA9QjKq540vYThu, 16 Jan 2025 23:39:11 GMTsurfsight-marketing@surfsight.com (Silvia Arce)ℹ️ Service Impact Announcement: {Dashcams are getting offline in the NA Cloud} ℹ️https://partner-updates.surfsight.com/publications/i-service-impact-announcement-dashcams-are-getting-offline-in-the-na-cloud-iWe are experiencing degraded performance issues with {Dashcams getting offline in the NA Cloud}. Please find further details below. After further investigation, we have determined that the service outage impacted a subset of the dashcams....We are experiencing degraded performance issues with {Dashcams getting offline in the NA Cloud}. Please find further details below.

  • After further investigation, we have determined that the service outage impacted a subset of the dashcams. Our team is continuing to investigate as the devices that were in offline mode are progressively getting back to normal. No loss of data is expected due to this issue. We apologize for any inconvenience.

The next update will be in 24 hours.

This notice was delivered to employees and partners.

]]>Support1qUxd88Vb5iDxX0mLXMRThu, 16 Jan 2025 18:05:54 GMTsurfsight-marketing@surfsight.com (Silvia Arce)⚠️ Code Red: {Dashcams are getting offline in the NA Cloud} ⚠️ https://partner-updates.surfsight.com/publications/code-red-dashcams-are-getting-offline-in-the-na-cloudWe are experiencing a service outage with - Dashcams getting offline in the NA Cloud -. Please find further details below. Impact of the degraded performance. Devices going offline in NA Cloud Our team is currently investigating. We...We are experiencing a service outage with - Dashcams getting offline in the NA Cloud -. Please find further details below.

  • Impact of the degraded performance. Devices going offline in NA Cloud

Our team is currently investigating. We apologize for any inconvenience.

This notice was delivered to employees and partners.

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