Partner Updates

Partner Updates

support.surfsight.net/s/marketing-dashboard

RESOLVED ℹ️ Service Impact Announcement ℹ️ : Latency Issue - US cloud only LiveView and Recording Streaming

by Perla Perez
Support
We are happy to inform you that the Latency Issue – US cloud only LiveView and Recording Streaming has been resolved. We appreciate your patience and apologize for the temporary inconvenience.
RESOLVED ℹ️ Service Impact Announcement ℹ️ : Latency Issue - US cloud only LiveView and Recording Streaming

ℹ️ Service Impact Announcement ℹ️ : Latency Issue - US cloud only LiveView and Recording Streaming

by Perla Perez
Support
We’re currently experiencing a latency in the US cloud Live View and Recording Streaming features.  Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We will update you by tomorrow
ℹ️ Service Impact Announcement ℹ️ : Latency Issue - US cloud only LiveView and Recording Streaming

Important notice: changes to the Surfsight API

by Rachel Gottesman, Technical Writer
Three upcoming changes to the Surfisght API may impact your use of the service:  The password parameter in the recordingEncryption object returned in our GET /organizations/{orgId}/default-settings API call will be removed. Integration
Announcement
Support

3.11 Firmware rollout update

by Nadav Bahat, Product Marketing
Firmware and hardware updates
Announcement
We are excited to start the rollout of our exciting new 3.11 firmware package for the AI-12 dash cam! This firmware version includes new features and additional configurability to help you win with video. WHAT’S NEXT? DEC-JAN: The
3.11 Firmware rollout update

Code Red: Cameras loading in Surfsight Portal – Resolved

by Jerry Gomez, Technical Support
Support
We are happy to inform you that this issue has been resolved. We appreciate your patience and apologize for the temporary inconvenience.
Code Red: Cameras loading in Surfsight Portal – Resolved

⚠️ Code Red: Cameras loading in Surfsight Portal - Surfsight Portal ⚠️

by Jerry Gomez, Technical Support
Support
Code Red
We’re experiencing an issue where cameras loading speed is affected in the Surfsight portal. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours
⚠️ Code Red: Cameras loading in Surfsight Portal - Surfsight Portal ⚠️

New sales recorded webinar available in the Surfsight Sales Learning Center

by Ron Flynn
Announcement
Sales Enablement Announcement
We’re excited to announce that the webinar recorded on Oct. 5, 2022, How Surfsight™ configuration options address customer needs, is now available in the Surfsight Sales Learning Center: In this webinar, you will learn about the value of
New sales recorded webinar available in the Surfsight Sales Learning Center

E18/19 is out! 🚀

by Rachel Gottesman, Technical Writer
Announcement
Release Notes
E18/19 is out! 🚀 What’s included this time around? What’s new? Check it out! We increased the maximum value of the Continuous time to collision in the tailgating feature. We continue the Partner Portal facelift in the Users area. Read all
E18/19 is out! 🚀

Four new sales courses are available in the Surfsight Sales Learning Center

by Ron Flynn, Senior Sales Enablement Manager
Announcement
Sales Enablement Announcement
We’re excited to announce that four new sales courses are now available in the Surfsight Sales Learning Center: Selling to the enterprise Enterprise opportunities can be complex with many stakeholders involved. In this course, you will
Four new sales courses are available in the Surfsight Sales Learning Center