Partner Updates

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C10-2026 is out! 🚀

What’s included this time around? What’s new? Check it out! New Features and Enhancements Combined Video Download for AI-12 and AI-14 Devices Surfsight® Cloud now supports Combined Video Download for AI-12 and AI-14 dual-lens devices,

ℹ️ AI-12 v3.16 General Availability – Controlled Rollout Begins 2nd Week of October ℹ️🚀

by Akshay kumar, Senior Technical Writer

Dear Partners, We are pleased to announce that AI-12 v3.16 has successfully completed beta testing and is moving to General Availability (GA). Thank you for your active participation and valuable feedback throughout the beta phase. Your

ℹ️ AI-12 v3.16 General Availability – Controlled Rollout Begins 2nd Week of October ℹ️🚀

C9-2026 is out! 🚀

What’s included this time around? What’s new? Check it out! New Features and Enhancements Enhanced Event Media Upload Retry Mechanism for AI-12 Devices Surfsight Cloud has upgraded the media upload retry mechanism for AI-12 devices to

C8-2026 is out! 🚀

What’s included this time around? What’s new? Check it out! New Features and Enhancements Pin Randomization Delay (EU) The AI-14 automatic PIN randomization is now delayed by 2 hours after the device first connects to the cloud.

ℹ️ Service Announcement: Status Page is Now Live ℹ️

by Jerry Gomez, Support Engineer

Dear Partner, If you are receiving this notification, you have been automatically subscribed to the new Surfsight Status Page. The Surfsight Status Page is now live and fully operational. Beginning November 1st, system health and

C7-2026 is out! 🚀

What’s included this time around? What’s new? Check it out! Fixes Resolved Unauthorized Error When Changing Camera PINs Through the Portal This release fixes an issue where certain portal users were unable to change a camera PIN through

ℹ️ Service Announcement: Sunsetting Noticeableℹ️

by Jerry Gomez, Support Engineer

Hello Surfsight Partners, We wanted to give you advance notice of an upcoming change to how we communicate system updates. Starting today, we will be transitioning from Noticeable to our new Status Page for all system and operational

ℹ️ Surfsight AI-12 Beta: Early Access to key fixes ℹ️🚀

by Archit vyas, Senior Product Manager

Hi, Surfsight™ AI-12 firmware v3.16 is now in beta. Enrolling gets your team early access to fixes for some of the most common field issues on Surfsight AI-12 dash cams — before they reach the wider rollout. To enroll, contact your TAM.

ℹ️ Surfsight AI-12 Beta: Early Access to key fixes ℹ️🚀

C6-2026 is out! 🚀

What’s included this time around? What’s new? Check it out! Fixes Resolved Incorrect Error Response for AI-14 Device Connectivity Failures This release fixes an issue where AI-14 device connectivity failures were incorrectly returned as

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