Partner Updates

support.surfsight.net/s/marketing-dashboard

ℹ️ Service Impact Announcement: issues waking up AI-14s and/or 5xx errors in response to API requests involving AI-14s ℹ️

by Daniel Sanchez, Technical support agent

We are currently experiencing degraded performance, and you may encounter issues when waking up AI-14s and/or receive 5xx errors in response to API requests involving AI-14s. Impact: issues may occur when waking up AI-14s, and you may

ℹ️ Service Impact Announcement: issues waking up AI-14s and/or 5xx errors in response to API requests involving AI-14s ℹ️

ℹ️ Service Impact Announcement: recording requests are failing ℹ️ – RESOLVED (2026-06-07 02:10 a.m. UTC)

by Daniel Sanchez, Technical support agent

We are happy to inform you that the issue causing recording requests to fail has been resolved. Additional details are provided below: Impact: recording requests were failing. Scope: all partners in the US and EU clouds were impacted. We

ℹ️ Service Impact Announcement: recording requests are failing ℹ️ – RESOLVED (2026-06-07 02:10 a.m. UTC)

ℹ️ Service Impact Announcement: recording requests are failing ℹ️

by Daniel Sanchez, Technical support agent

We are currently experiencing degraded performance affecting recording requests. Additional details are outlined below: Impact: recording requests are failing. Scope: all partners in the US and EU clouds are impacted. Our team is

ℹ️ Service Impact Announcement: recording requests are failing ℹ️

C5-2026 is out! 🚀

What’s included this time around? What’s new? Check it out! New Features and Enhancements Enable Dashboard access for Sub-Partner users Sub-partner users can now access the Dashboard page in the Surfsight Cloud Partner Portal. The

C4-2026 is out! 🚀

by Akshay kumar

What’s included this time around? What’s new? Check it out! Fixes Events file API returns mediaAvailable=false while media exists This release fixes an issue where the Events API (/v2/devices/{imei}/events) incorrectly returned

C3-2026 is out! 🚀

by Danielle Alsky

What’s included this time around? What’s new? Check it out! New Features and Enhancements GPS Cloud Control and Privacy Enhancements We’re improving how our platform uses GPS so that devices remain location‑aware while continuing to

ℹ️ Service Impact Announcement: High number of API errors ℹ️ RESOLVED (2026-04-22, 04:30 p.m. UTC)

by Daniel Sanchez, Technical support agent

We are pleased to confirm that the issue resulting in high number of API errors has been resolved and the resolution has now been validated. The issue was mitigated earlier, and services returned to normal. Following mitigation, the

ℹ️ Service Impact Announcement: High number of API errors ℹ️ RESOLVED (2026-04-22, 04:30 p.m. UTC)

ℹ️ Service Impact Announcement: High number of API errors ℹ️ UPDATE (2026-04-21, 02:30 p.m. UTC)

by Daniel Sanchez, Technical support agent

Service performance has returned to normal levels. Engineering teams have stabilized the system and continue to actively monitor. A scheduled follow‑up validation will be performed to confirm that stability is maintained. We will provide an

ℹ️ Service Impact Announcement: High number of API errors ℹ️ UPDATE (2026-04-21, 02:30 p.m. UTC)

ℹ️ Service Impact Announcement: High number of API errors ℹ️ UPDATE (2026-04-21, 08:30 a.m. UTC)

by Daniel Sanchez, Technical support agent

Service performance has returned to normal levels. Engineering teams have stabilized the system and continue to actively monitor. A scheduled follow‑up validation will be performed to confirm that stability is maintained. We will provide an

ℹ️ Service Impact Announcement: High number of API errors ℹ️ UPDATE (2026-04-21, 08:30 a.m. UTC)

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