Partner Updates

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Code Red: RESOLVED - Partner/Surfsight Portal/API NA- not loading⚠️

We are happy to inform you that the issue “Partner/Surfsight Portal/API NA- not loading” has been resolved. Please find further details below. Approximate start of issue: 9:05 AM PST Approximate end of issue: 2:00 PM PST A detailed RCA

⚠️ UPDATE - 2025-05-14 20:45:00 UTC - Code Red: Partner/Surfsight Portal/API NA - Not loading⚠️

by Silvia Arce, Technical Support Engineer

We are still experiencing a service outage with the Partner/ Surfsight Portal / API NA - not loading. Our entire engineering team is fully engaged and continues working around the clock to restore functionality as quickly as possible. We

⚠️ Code Red: Partner Portal- not loading ⚠️

by Silvia Arce, Technical Support Engineer

We are experiencing a service outage with the Partner Portal - not loading. Our team is currently working to restore the service. We apologize for any inconvenience. This notice was delivered to employees and partners.

Important notice: Changes to the Lytx Surfsight™ API

by Ben Goldfarb

The following are upcoming changes to the Surfsight API may impact your use of the service. AI-12/AI-14 Connection Error Response Update Currently, our system returns a “500 Internal Server Error” when the AI-12/AI-14 connections

Resolved: Livestreming issue

by Dror Tesler, Senior Support Engineer

We are happy to announce that we have fixed the livestreaming issue on US and EU clouds. Additionally, we were notified by AWS that between January 28 10:56 PM and January 29 3:06 AM PST, they experienced an issue for CloudFront customers

ℹ️ Service Impact Announcement: Live stream Issue - (RESOLVED)ℹ️

by Mauricio Niebles, TS3

We are pleased to inform you that the issue with the Live Stream display has been resolved. Duration: 2025-01-28 09:40 p.m. UTC - 2025-01-28 11:21 p.m. UTC Impact of the degraded performance: When consulting the live streaming, it does

ℹ️ Service Impact Announcement: Live stream Issue ℹ️

by Mauricio Niebles, TS3

We are currently experiencing problems with the live streaming. Impact of the degraded performance: When consulting the live streaming, it does not load or is too slow. Partners impacted by the degraded performance: NA cloud and EU

ℹ️ Service Impact Announcement: Live stream Issue ℹ️

RESOLVED - Code Red: There is a problem with the partner portal, Surf UI and API calls on the US cloud

by Dror Tesler, Senior Support Engineer

We are happy to inform you that the problem with the partner portal, Surf UI and API calls on the US cloud has been resolved. Please find further details below. Duration of the service outage: 90 minutes. Impact of the service outage: NA

Code Red: There is a problem with the partner portal, Surf UI and API calls on the US cloud

by Dror Tesler, Senior Support Engineer

In the NA cloud, we are experiencing a problem with the Partner portal , Surf UI and API calls. This affects all NA cloud customers Partners impacted by the service outage: NA cloud We appreciate your patience and apologize for

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