Partner Updates

support.surfsight.net/s/marketing-dashboard

Scheduled Database Maintenance – Potential API Downtime

by Ben Goldfarb

We will be performing scheduled database maintenance on our US Cloud. During this time, you may experience a temporary loss of API access. When: September 28, 2025, from 22:00 to 23:00 PST (Previously scheduled for September 6,

Phishing Alert Update

by Ben Goldfarb

We are writing to update and clarify the Phishing Alert reminder sent earlier this week. This update confirms that there was no phishing attempt. What Happened: On July 11th, our service provider experienced a technical glitch that

URGENT: Phishing Alert – Protect Your Information!

by Ben Goldfarb

We are writing to alert you about recent phishing attempts that have been targeting many of our partners. Cyber attackers are sending fraudulent emails, often disguised as legitimate communications. Your vigilance is critical in protecting

URGENT: Phishing Alert – Protect Your Information!

Firmware Update 3.14 is Now Available

by Ben Goldfarb

Firmware and hardware updates

Firmware Update 3.14 is Now Available The latest firmware update, 3.14, for the AI-12 dashcam, is now Generally Available (GA). What’s included: Yawn Detection Auxiliary Camera Connection/Disconnection Alerts Enhanced the

Firmware Update 3.14 is Now Available

Firmware Update 3.13 is Now Available

by Ben Goldfarb

Firmware and hardware updates

Firmware Update 3.13 is Now Available The latest firmware update, 3.13, for the AI-12 dashcam is now Generally Available (GA). What’s included: Power loss file protection Increase privacy with watermarks General fixes and

Firmware Update 3.13 is Now Available

Important notice: changes to the Surfsight API

by Ben Goldfarb

Upcoming changes to the Surfsight® API may impact the use of your service. We will be changing the GPS data webhook "ID" field type from numeric to alphanumeric. After the change, the GPS coordinate data “ID” parameter type will be

Firmware 3.12.206 is rolling out!

by Sharon Schnee

Firmware and hardware updates

Firmware Update 3.12.206 is rolling out. The latest firmware update, 3.12.206, for the AI-12 dash cam is rolling out. What’s included: New NOM label in the Certification screen An issue that caused repeated rebooting of the device was

Firmware 3.12.206 is rolling out!

Important notice: changes to the Surfsight API

by Sharon Schnee

Two upcoming change to the Surfsight API may impact your use of the service. Due to a more stringent validation process, the viewer role, which can be assigned to users in the Partner Portal, will only have access to limited functions

Firmware Update 3.12.108 Now Available

by Sharon Schnee

Firmware and hardware updates

Firmware Update 3.12.108 Now Available The latest firmware update, 3.12.108, for the AI-12 dash cam is now Generally Available (GA). What’s included: Auxiliary camera connectivity and recording enhancements Improved recording

Firmware Update 3.12.108 Now Available

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