Partner Updates

support.surfsight.net/s/marketing-dashboard

Code Red: service outage affecting recording downloads and streaming – RESOLVED (2025-11-03 07:30 p.m. UTC)

by Daniel Sanchez, Technical Support Agent

We are happy to inform you that the service outage affecting recording downloads and streaming has been resolved as of November 3, 2025, at 7:30 p.m. UTC. Please find further details below. Duration of the service outage: 30

⚠️ Code Red: service outage affecting recording downloads and streaming ⚠️

by Daniel Sanchez, Technical Support Agent

We are experiencing a service outage impacting downloading and streaming of recordings. Please find further details below. Impact of the service outage: users may encounter failed downloads, error messages when streaming recordings,

⚠️ Code Red: service outage affecting recording downloads and streaming ⚠️

Code Red: RESOLVED - Partner/Surfsight Portal/API NA- not loading⚠️

We are happy to inform you that the issue “Partner/Surfsight Portal/API NA- not loading” has been resolved. Please find further details below. Approximate start of issue: 9:05 AM PST Approximate end of issue: 2:00 PM PST A detailed RCA

⚠️ UPDATE - 2025-05-14 20:45:00 UTC - Code Red: Partner/Surfsight Portal/API NA - Not loading⚠️

by Silvia Arce, Technical Support Engineer

We are still experiencing a service outage with the Partner/ Surfsight Portal / API NA - not loading. Our entire engineering team is fully engaged and continues working around the clock to restore functionality as quickly as possible. We

⚠️ Code Red: Partner Portal- not loading ⚠️

by Silvia Arce, Technical Support Engineer

We are experiencing a service outage with the Partner Portal - not loading. Our team is currently working to restore the service. We apologize for any inconvenience. This notice was delivered to employees and partners.

Resolved: Livestreming issue

by Dror Tesler, Senior Support Engineer

We are happy to announce that we have fixed the livestreaming issue on US and EU clouds. Additionally, we were notified by AWS that between January 28 10:56 PM and January 29 3:06 AM PST, they experienced an issue for CloudFront customers

RESOLVED - Code Red: There is a problem with the partner portal, Surf UI and API calls on the US cloud

by Dror Tesler, Senior Support Engineer

We are happy to inform you that the problem with the partner portal, Surf UI and API calls on the US cloud has been resolved. Please find further details below. Duration of the service outage: 90 minutes. Impact of the service outage: NA

Code Red: There is a problem with the partner portal, Surf UI and API calls on the US cloud

by Dror Tesler, Senior Support Engineer

In the NA cloud, we are experiencing a problem with the Partner portal , Surf UI and API calls. This affects all NA cloud customers Partners impacted by the service outage: NA cloud We appreciate your patience and apologize for

⚠️ Code Red: {Dashcams are getting offline in the NA Cloud} ⚠️

by Silvia Arce, Technical Support Engineer

We are experiencing a service outage with - Dashcams getting offline in the NA Cloud -. Please find further details below. Impact of the degraded performance. Devices going offline in NA Cloud Our team is currently investigating. We

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