Partner Updates

support.surfsight.net/s/marketing-dashboard

almost 3 years ago

Code red: live view not working – US cloud only – resolved

by Daniel Sanchez, Technical Support Agent

We are happy to inform you that the issue “Live view not working – US cloud only“ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

Code red: live view not working – US cloud only – resolved

almost 3 years ago

⚠️ Code Red: Live View not working - US Cloud Only ⚠️

by Jerry Gomez, Technical Support Enginneer

Some customers may be experiencing a service outage with Live streaming not working on the US cloud. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours

⚠️ Code Red: Live View not working - US Cloud Only ⚠️

almost 3 years ago

⚠️ RESOLVED-Code Red: Live Streaming not working - Both EU and US Clouds ⚠️

We are happy to inform you that the Live stream outage has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

⚠️ RESOLVED-Code Red: Live Streaming not working - Both EU and US Clouds ⚠️

almost 3 years ago

⚠️ Code Red: Live Streaming not working - Both EU and US Clouds ⚠️

by Shay Nahar-Tsedek

We’re experiencing a service outage with Live streaming not working on both EU and US clouds. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours

⚠️ Code Red: Live Streaming not working - Both EU and US Clouds ⚠️

almost 3 years ago

⚠️ Code Red: Live Streaming not working - Both EU and US Clouds ⚠️

We’re experiencing a service outage with Live streaming not working on both EU and US clouds. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours

⚠️ Code Red: Live Streaming not working - Both EU and US Clouds ⚠️

almost 3 years ago

Service Impact: Case emails to support@surfsight.com down - RESOLVED

We are happy to inform you that the issue “Case emails to support@surfsight.com down“ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

almost 3 years ago

⚠️ Service Impact: Case emails to support@surfsight.com down ⚠️

Dear Partner, We’re experiencing a service outage with our ticketing system. You may receive a “Rejected Email” when replying to cases at support@surfsight.com. We already escalated this issue internally and the team is working on a

almost 3 years ago

Partner Portal - Activation/deactivation function in the partner portal not working – Resolved

by Daniel Sánchez, Technical Support Agent

We are happy to inform you that the issue “Activation/deactivation function in the partner portal not working“ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

Partner Portal - Activation/deactivation function in the partner portal not working – Resolved

almost 3 years ago

⚠️ Code Red: Partner Portal - Activation / Deactivation function in partner portal not working ⚠️

We’re experiencing a service outage with Activation / Deactivation function in partner portal. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours

⚠️ Code Red: Partner Portal - Activation / Deactivation function in partner portal not working ⚠️