Partner Updates

Partner Updates

support.surfsight.net/s/marketing-dashboard

⚠️ Code Red: GPS messages sent via Webhook are missing the time element⚠️

by Dror Tesler, Senior Support Engineer
We are currently experiencing a service outage that is affecting Webhook API calls. Impact: GPS messages in Webhook calls are missing the time element. Regions affected: US and EU cloud. Our team is actively working to resolve
Support
Code Red

Code Red: High Volume in API errors⚠️– RESOLVED

by Mauricio Niebles, TS3
Support
Code Red
Release Notes
We are happy to inform you that the issue “High volume of API errors” has been resolved. Please find further details below. Duration of the service outage: The issue had a duration of 1H 16 mins. Impact of the service outage: High volume
Code Red: High Volume in API errors⚠️– RESOLVED

⚠️ Code Red: High Volume in API errors.⚠️

by Mauricio Niebles, TS3
Support
Code Red
We are experiencing a service outage: High volume of API errors, Please find further details below. Impact of the service outage: We are currently experiencing a high volume of API errors. Partners impacted by the service outage: US
⚠️ Code Red: High Volume in API errors.⚠️

Important notice: Changes to the Surfsight API

by Ben Goldfarb
Upcoming changes to the Surfsight® API that may impact your use of the service.  Create Drivers and Update Drivers APIs - (Validate the  “organizationId ” parameter)  When creating a new driver persona in the Organization,  (POST/drivers
Support

ℹ️ Service Impact Announcement: Service Disruption Impacting Last GPS and Media Data – US Cloud ℹ️

by Dror Tesler, Senior Support Engineer
We are currently experiencing performance issues with Last GPS and Media Data. Please find further details below. Impact of the degraded performance: Last GPS points and Media Data Partners impacted by the degraded performance: US cloud,
Support

ℹ️ Service Impact Announcement: the failure rate of virtual event media upload has increased ℹ️ - RESOLVED (09/20/2024, 01:00 p.m. UTC)

by Daniel Sanchez, Technical support agent
Support
We are happy to inform you that the backlog in virtual event media uploads is now clear. Please find further details below. Duration of the service impact: 09/19/2024 at 07:45 p.m. UTC. - 09/20/2024, 01:00 p.m. UTC Description of the
ℹ️ Service Impact Announcement: the failure rate of virtual event media upload has increased ℹ️ - RESOLVED (09/20/2024, 01:00 p.m. UTC)

ℹ️ Service Impact Announcement: the failure rate of virtual event media upload has increased ℹ️ – UPDATE (09/20/2024, 09:00 a.m. UTC)

by Daniel Sanchez, Technical support agent
Support
The backlog in virtual event media uploads is getting consumed now, and the success rate will improve. The Surfsight technical support team will continue to monitor the situation until fully resolved. Impact of the degraded performance:
ℹ️ Service Impact Announcement: the failure rate of virtual event media upload has increased ℹ️ – UPDATE (09/20/2024, 09:00 a.m. UTC)

Code Red reduced to Service Impact: intermittent live streaming issues still persist (US cloud only) – RESOLVED (09/10/2024, 06:00 p.m. UTC)

by Daniel Sanchez, Technical support agent
We are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below. Duration of
Support
Code Red

Code Red reduced to Service Impact: Intermittent Live streaming issues still persist (The Surfsight portal does not load dashcams, Surfsight API calls return errors, are back to normal). US cloud only – UPDATED 2:05 PM PST

by Daniel Sanchez, Technical support agent
The team monitoring still shows the below items as resolved. It is not possible to stream live video. The Surfsight partner portal does not load. Some online dashcams are reporting being offline. The team continues working on an
Support
Code Red