Partner Updates

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Code Red: service outage affecting recording downloads and streaming – RESOLVED (2025-11-03 07:30 p.m. UTC)

by Daniel Sanchez, Technical Support Agent

We are happy to inform you that the service outage affecting recording downloads and streaming has been resolved as of November 3, 2025, at 7:30 p.m. UTC. Please find further details below. Duration of the service outage: 30

⚠️ Code Red: service outage affecting recording downloads and streaming ⚠️

by Daniel Sanchez, Technical Support Agent

We are experiencing a service outage impacting downloading and streaming of recordings. Please find further details below. Impact of the service outage: users may encounter failed downloads, error messages when streaming recordings,

⚠️ Code Red: service outage affecting recording downloads and streaming ⚠️

ℹ️ Service Impact Announcement: Twilio SIM card degradation ℹ️ – RESOLVED (2025-10-10 06:00 UTC)

by Daniel Sanchez, Technical support agent

We are pleased to inform you that the connectivity issue affecting Twilio SIM cards—stemming from a carrier-side issue—has been resolved. Please find further details below. Duration of the degraded performance: 14 hours and 35

ℹ️ Service Impact Announcement: Twilio SIM card degradation ℹ️ – RESOLVED (2025-10-10 06:00 UTC)

ℹ️ Service Impact Announcement: Twilio SIM card degradationℹ️

by Mauricio Niebles, TS3

We are currently still experiencing degraded performance issues with Twilio SIM card connection on the side of the provider. Please find further details below. Impact of the degraded performance: Twilio estimated 14% of devices using Super

ℹ️ Service Impact Announcement: Twilio SIM card degradationℹ️

ℹ️ Service Impact Announcement: Twilio SIM card degradation ℹ️

by Mauricio Niebles, Technical Support

We are currently experiencing degraded performance issues with Twilio SIM card connection on the side of the provider. Please find further details below. Impact of the degraded performance: Twilio estimated 40% of devices using Super SIM

ℹ️ Service Impact Announcement: Twilio SIM card degradation ℹ️

Scheduled Database Maintenance – Potential API Downtime

by Ben Goldfarb

We will be performing scheduled database maintenance on our US Cloud. During this time, you may experience a temporary loss of API access. When: September 28, 2025, from 22:00 to 23:00 PST (Previously scheduled for September 6,

Important notice: Changes to the Lytx Surfsight™ API

by Ben Goldfarb

The following is a list of upcoming changes to the Surfsight API may impact your use of the service. New Parameter for Get Organization Devices Endpoint (SUR-9249) We will be adding a new, optional query parameter, telemetryDataSource.

Phishing Alert Update

by Ben Goldfarb

We are writing to update and clarify the Phishing Alert reminder sent earlier this week. This update confirms that there was no phishing attempt. What Happened: On July 11th, our service provider experienced a technical glitch that

URGENT: Phishing Alert – Protect Your Information!

by Ben Goldfarb

We are writing to alert you about recent phishing attempts that have been targeting many of our partners. Cyber attackers are sending fraudulent emails, often disguised as legitimate communications. Your vigilance is critical in protecting

URGENT: Phishing Alert – Protect Your Information!

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