Partner Updates

Partner Updates

support.surfsight.net/s/marketing-dashboard

Code Red: service outage affecting recording downloads and streaming – RESOLVED (2025-11-03 07:30 p.m. UTC)

by Daniel Sanchez, Technical Support Agent
We are happy to inform you that the service outage affecting recording downloads and streaming has been resolved as of November 3, 2025, at 7:30 p.m. UTC. Please find further details below. Duration of the service outage: 30
Support
Code Red

⚠️ Code Red: service outage affecting recording downloads and streaming ⚠️

by Daniel Sanchez, Technical Support Agent
Support
Code Red
We are experiencing a service outage impacting downloading and streaming of recordings. Please find further details below. Impact of the service outage: users may encounter failed downloads, error messages when streaming recordings,
⚠️ Code Red: service outage affecting recording downloads and streaming ⚠️

ℹ️ Service Impact Announcement: Twilio SIM card degradation ℹ️ – RESOLVED (2025-10-10 06:00 UTC)

by Daniel Sanchez, Technical support agent
Support
We are pleased to inform you that the connectivity issue affecting Twilio SIM cards—stemming from a carrier-side issue—has been resolved. Please find further details below. Duration of the degraded performance: 14 hours and 35
ℹ️ Service Impact Announcement: Twilio SIM card degradation ℹ️ – RESOLVED (2025-10-10 06:00 UTC)

ℹ️ Service Impact Announcement: Twilio SIM card degradationℹ️

by Mauricio Niebles, TS3
Support
We are currently still experiencing degraded performance issues with Twilio SIM card connection on the side of the provider. Please find further details below. Impact of the degraded performance: Twilio estimated 14% of devices using Super
ℹ️ Service Impact Announcement: Twilio SIM card degradationℹ️

ℹ️ Service Impact Announcement: Twilio SIM card degradation ℹ️

by Mauricio Niebles, Technical Support
Support
We are currently experiencing degraded performance issues with Twilio SIM card connection on the side of the provider. Please find further details below. Impact of the degraded performance: Twilio estimated 40% of devices using Super SIM
ℹ️ Service Impact Announcement: Twilio SIM card degradation ℹ️

C8-2025 is out! 🚀

by Ben Goldfarb
Release Notes
C8-2025 is out! 🚀 What’s included this time around? What’s new? Check it out! Disclaimer: The terms "partner" or "partnership" refers to a collaborative relationship and does not imply a legal partnership or joint venture. AI-14 Device
C8-2025 is out! 🚀

Important notice: Changes to the Lytx Surfsight™ API

by Ben Goldfarb
The following is a list of upcoming changes to the Surfsight API may impact your use of the service.  New  Parameter for Get Organization Devices Endpoint (SUR-9249) We will be adding a new, optional query parameter, telemetryDataSource.
Support

C7-2025 is out! 🚀

by Ben Goldfarb
Release Notes
C7-2025 is out! 🚀 What’s included this time around? What’s new? Check it out! Disclaimer: The terms "partner" or "partnership" refers to a collaborative relationship and does not imply a legal partnership or joint venture. Enhanced
C7-2025 is out! 🚀

C5-2025 is out! 🚀

by Ben Goldfarb
Release Notes
C5-2025 is out! 🚀 What’s included this time around? What’s new? Check it out! Disclaimer: The terms "partner" or "partnership" refers to a collaborative relationship and does not imply a legal partnership or joint venture. Streamlined
C5-2025 is out! 🚀