Partner Updates

support.surfsight.net/s/marketing-dashboard

timestamp1721580012417

⚠️ Code Red: Maps section in the White label portal ⚠️

by Dror Tesler, Senior Support Engineer

There is still a service outage in the Maps section of the White Label portal. Below are further details: Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All

timestamp1721562120000

⚠️ Code Red: Maps section in the White label portal ⚠️

by Dror Tesler, Senior Support Engineer

We are experiencing a service outage with Maps section in the White label portal. Please find further details below: Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All

timestamp1720340009771

RESOLVED: Code Red: (EU only) Trouble with UI logins and API calls

by Dror Tesler, Senior Support Engineer

RESOLVED: We are experiencing a service interruption with the Partner Portal and API calls ,Our team is working to restore service. We apologize for the inconvenience. Partners impacted by the service outage: EU cloud. We

timestamp1720058723306

Service Impact Announcement: Webhook Processing Delays – Media Availability Notification – RESOLVED

by Jerry Gomez, Technical Support Agent

We are happy to inform you that the Webhook processing delays have been resolved. Please find further details below. There was a delay in notifying media availability via the webhook in the North America cloud. The backlog of notifications

timestamp1716475252790

Important notice: changes to the Surfsight API

by Sharon Schnee

Two upcoming change to the Surfsight API may impact your use of the service. Due to a more stringent validation process, the viewer role, which can be assigned to users in the Partner Portal, will only have access to limited functions

timestamp1712126433237

Service Impact Announcement: Download the Device Health Report from the Partner Portal for EU cloud is not working – RESOLVED

by Natalia Correa, TS3

We are happy to inform you that the Device Health Report from the Partner Portal issue has been resolved. Please find further details below. Partners impacted by the degraded performance: EU cloud. We appreciate your patience and

timestamp1712105276296

ℹ️ Service Impact Announcement: Download the Device Health Report from the Partner Portal for EU cloud is not working ℹ️

by Natalia Correa, TS3

We are currently experiencing degraded performance issues with the Device Health Report from the Partner Portal. Please find further details below. Partners impacted by the degraded performance: EU cloud Our team is currently working to

timestamp1712096470013

Service Impact Announcement: Delays in Processing Events – RESOLVED

by Natalia Correa, TS3

We are happy to inform you that the degraded performance issues with events have been resolved. Please find further details below. Please allow 2-4 hours for all events to fully process and upload. We appreciate your patience and

timestamp1712081404333

ℹ️ Service Impact Announcement: Delays in Processing Events ℹ️

by Jerry Gomez, Support Engineer

We are currently experiencing degraded performance issues with events. Please find further details below. Impact of the degraded performance: Generating Events Our team is currently working to restore normal performance levels. We