We are happy to inform you that the service outage affecting recording downloads and streaming has been resolved as of November 3, 2025, at 7:30 p.m. UTC. Please find further details below.

• Duration of the service outage: 30 minutes.

• Impact of the service outage: users may have encountered failed downloads, error messages when streaming recordings, etc.

• Partners impacted by the service outage: those hosted in the NA cloud.

We appreciate your patience and apologize for the temporary inconvenience.

This notice was delivered to employees and partners.