We are pleased to inform you that the connectivity issue affecting Twilio SIM cards—stemming from a carrier-side issue—has been resolved. Please find further details below.

• Duration of the degraded performance: 14 hours and 35 minutes.

• Impact of the degraded performance: up to 40% of devices using Twilio SIM cards in the US experienced unstable connectivity.

• Partners impacted by the degraded performance: those with dashcams using Twilio SIM cards in the US.

We appreciate your patience and apologize for the temporary inconvenience.

This notice was delivered to employees and partners.