1757865720000 Scheduled Database Maintenance – Potential API Downtimeby Ben GoldfarbWe will be performing scheduled database maintenance on our US Cloud. During this time, you may experience a temporary loss of API access. When: September 28, 2025, from 22:00 to 23:00 PST (Previously scheduled for September 6,
1755493200000 C8-2025 is out! 🚀 by Ben Goldfarb Release Notes C8-2025 is out! 🚀 What’s included this time around? What’s new? Check it out! Disclaimer: The terms "partner" or "partnership" refers to a collaborative relationship and does not imply a legal partnership or joint venture. AI-14 Device
1753114500000 Phishing Alert Updateby Ben GoldfarbWe are writing to update and clarify the Phishing Alert reminder sent earlier this week. This update confirms that there was no phishing attempt. What Happened: On July 11th, our service provider experienced a technical glitch that
1753079400000 C7-2025 is out! 🚀 by Ben Goldfarb Release Notes C7-2025 is out! 🚀 What’s included this time around? What’s new? Check it out! Disclaimer: The terms "partner" or "partnership" refers to a collaborative relationship and does not imply a legal partnership or joint venture. Enhanced
1752582237672 URGENT: Phishing Alert – Protect Your Information!by Ben Goldfarb Announcement We are writing to alert you about recent phishing attempts that have been targeting many of our partners. Cyber attackers are sending fraudulent emails, often disguised as legitimate communications. Your vigilance is critical in protecting
1748240520000 C5-2025 is out! 🚀 by Ben Goldfarb Release Notes C5-2025 is out! 🚀 What’s included this time around? What’s new? Check it out! Disclaimer: The terms "partner" or "partnership" refers to a collaborative relationship and does not imply a legal partnership or joint venture. Streamlined
1747324800000 C5 Release Notes: Early Insights🚀 by Ben GoldfarbGet a first look at the upcoming C5 Release Notes! This pre-release overview highlights key information to help stakeholders with initial planning. Please be aware that these details are preliminary and not yet finalized. The official,
1747257367653 Code Red: RESOLVED - Partner/Surfsight Portal/API NA- not loading⚠️by Jerry GomezWe are happy to inform you that the issue “Partner/Surfsight Portal/API NA- not loading” has been resolved. Please find further details below. Approximate start of issue: 9:05 AM PST Approximate end of issue: 2:00 PM PST A detailed RCA
1747247995620 ⚠️ UPDATE - 2025-05-14 20:45:00 UTC - Code Red: Partner/Surfsight Portal/API NA - Not loading⚠️ by Silvia Arce, Technical Support EngineerWe are still experiencing a service outage with the Partner/ Surfsight Portal / API NA - not loading. Our entire engineering team is fully engaged and continues working around the clock to restore functionality as quickly as possible. We
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