Partner Updates

support.surfsight.net/s/marketing-dashboard

ℹ️ Service Impact Announcement: High number of API errors

by Jerry Gomez, Support Engineer

This issue is still under active investigation, and system stability is gradually improving. We will provide the next update within two hours, or sooner if new information becomes available. Impact of the degraded performance: High Number

ℹ️ Service Impact Announcement: High number of API errors

by Jerry Gomez, Technical Support

We're currently experiencing a high number of API errors. We're actively investigating this issue. We will have another update within 2 hours. Impact of the degraded performance: High Number of API errors. Partners impacted by the

Code Red: API degraded performance (North America cloud) – RESOLVED (2026-03-02 01:00 p.m. UTC)

by Daniel Sanchez, Technical support agent

We are happy to inform you that the degraded performance affecting our API services has now been fully restored. Please find additional details below: Duration: 2 hours. Impact: all API endpoints might have been impacted and not working

Code Red: API degraded performance (North America cloud) – RESOLVED (2026-03-02 01:00 p.m. UTC)

⚠️ Code red: API degraded performance (North America cloud) ⚠️

by Daniel Sanchez, Technical support agent

We are currently experiencing degraded performance affecting our API services. Please find the details below. Impact: all API endpoints may be impacted not working as expected. Impacted partners: all partners in our North America

⚠️ Code red: API degraded performance (North America cloud) ⚠️

Code Red: unable to change billing status via Partner Portal and API – RESOLVED (2026-01-28 05:30 p.m. UTC)

by Daniel Sánchez, Technical support agent

We are pleased to inform you that the issue that prevented changing the billing status via the Partner Portal and the API has been fully resolved. Please see the updated information below. Duration of the service outage: 2 hours. Impact

Code Red: unable to change billing status via Partner Portal and API – RESOLVED (2026-01-28 05:30 p.m. UTC)

⚠️ Code Red: unable to change billing status via Partner Portal ⚠️

by Daniel Sánchez, Technical support agent

We are experiencing a service outage impacting the ability to update billing status via the Partner Portal. Please see the details below. Impact of the service outage: It is currently not possible to change billing status via the Partner

⚠️ Code Red: unable to change billing status via Partner Portal ⚠️

RESOLVED - Code Red: Issue Retrieving Dashcams and Third-Party Events Not Created on US Cloud

by Dror Tesler, Senior Support Engineer

We are happy to inform you that the issue has been resolved. Please find further details below: Duration of the code red: 4 hours. Impact of the code red: Issue affecting dashcam retrieval and third-party event creation in the Partner

Code Red: Issue Retrieving Dashcams and Third-Party Events Not Created on US Cloud

by Dror Tesler, Senior Support Engineer

We are experiencing an issue affecting dashcam retrieval and third-party event creation in the Partner Portal, Surf UI, and related API calls. Partners impacted by the service outage: US cloud We appreciate your patience and apologize for

⚠️ Code Red: most AI-14 dashcams are offline; for those that remain online, all recording requests are failing ⚠️ – RESOLVED (2025-12-19 07:45 p.m. UTC)

by Daniel Sanchez, Technical support agent

We are happy to inform you that the issue has been resolved. Please find further details below. Duration of the service outage: 3 hours. Impact of the service outage: most AI-14 dashcams were offline; for those that remained online, all

⚠️ Code Red: most AI-14 dashcams are offline; for those that remain online, all recording requests are failing ⚠️ – RESOLVED (2025-12-19 07:45 p.m. UTC)

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