Partner Updates

Partner Updates

support.surfsight.net/s/marketing-dashboard

ℹ️ Surfsight AI-12 Beta: Early Access to key fixes ℹ️🚀

by Archit vyas, Senior Product Manager
Miscellaneous
Hi, Surfsight™ AI-12 firmware v3.16 is now in beta. Enrolling gets your team early access to fixes for some of the most common field issues on Surfsight AI-12 dash cams — before they reach the wider rollout. To enroll, contact your TAM.
ℹ️ Surfsight AI-12 Beta: Early Access to key fixes ℹ️🚀

ℹ️ Service Impact Announcement: 5xx errors in response to API requests involving AI-14s ℹ️ – RESOLVED – 05:40 p.m. UTC

by Daniel Sanchez, Technical support agent
Support
We are happy to inform you that the degraded performance affecting AI‑14s has now been resolved. Impact: you may have received 5xx errors when sending API requests involving AI‑14s. Impacted partners: partners using AI‑14s. We sincerely
ℹ️ Service Impact Announcement: 5xx errors in response to API requests involving AI-14s ℹ️ – RESOLVED – 05:40 p.m. UTC

ℹ️ Service Impact Announcement: issues waking up AI-14s and/or 5xx errors in response to API requests involving AI-14s ℹ️

by Daniel Sanchez, Technical support agent
Support
We are currently experiencing degraded performance, and you may encounter issues when waking up AI-14s and/or receive 5xx errors in response to API requests involving AI-14s. Impact: issues may occur when waking up AI-14s, and you may
ℹ️ Service Impact Announcement: issues waking up AI-14s and/or 5xx errors in response to API requests involving AI-14s ℹ️

ℹ️ Service Impact Announcement: recording requests are failing ℹ️ – RESOLVED (2026-06-07 02:10 a.m. UTC)

by Daniel Sanchez, Technical support agent
Support
We are happy to inform you that the issue causing recording requests to fail has been resolved. Additional details are provided below: Impact: recording requests were failing. Scope: all partners in the US and EU clouds were impacted. We
ℹ️ Service Impact Announcement: recording requests are failing ℹ️ – RESOLVED (2026-06-07 02:10 a.m. UTC)

ℹ️ Service Impact Announcement: recording requests are failing ℹ️

by Daniel Sanchez, Technical support agent
Support
We are currently experiencing degraded performance affecting recording requests. Additional details are outlined below: Impact: recording requests are failing. Scope: all partners in the US and EU clouds are impacted. Our team is
ℹ️ Service Impact Announcement: recording requests are failing ℹ️

ℹ️ Service Impact Announcement: High number of API errors ℹ️ RESOLVED (2026-04-22, 04:30 p.m. UTC)

by Daniel Sanchez, Technical support agent
Support
We are pleased to confirm that the issue resulting in high number of API errors has been resolved and the resolution has now been validated. The issue was mitigated earlier, and services returned to normal. Following mitigation, the
ℹ️ Service Impact Announcement: High number of API errors ℹ️ RESOLVED (2026-04-22, 04:30 p.m. UTC)

ℹ️ Service Impact Announcement: High number of API errors ℹ️ UPDATE (2026-04-21, 02:30 p.m. UTC)

by Daniel Sanchez, Technical support agent
Support
Service performance has returned to normal levels. Engineering teams have stabilized the system and continue to actively monitor. A scheduled follow‑up validation will be performed to confirm that stability is maintained. We will provide an
ℹ️ Service Impact Announcement: High number of API errors ℹ️ UPDATE (2026-04-21, 02:30 p.m. UTC)

ℹ️ Service Impact Announcement: High number of API errors ℹ️ UPDATE (2026-04-21, 08:30 a.m. UTC)

by Daniel Sanchez, Technical support agent
Support
Service performance has returned to normal levels. Engineering teams have stabilized the system and continue to actively monitor. A scheduled follow‑up validation will be performed to confirm that stability is maintained. We will provide an
ℹ️ Service Impact Announcement: High number of API errors ℹ️ UPDATE (2026-04-21, 08:30 a.m. UTC)

ℹ️ Service Impact Announcement: High number of API errors

by Jerry Gomez, Support Engineer
This issue is still under active investigation, and system stability is gradually improving. We will provide the next update within two hours, or sooner if new information becomes available. Impact of the degraded performance: High Number
Support