Partner Updates

support.surfsight.net/s/marketing-dashboard

ℹ️ Service Announcement: Sunsetting Noticeableℹ️

by Jerry Gomez, Support Engineer

Hello Surfsight Partners, We wanted to give you advance notice of an upcoming change to how we communicate system updates. Starting today, we will be transitioning from Noticeable to our new Status Page for all system and operational

ℹ️ Surfsight AI-12 Beta: Early Access to key fixes ℹ️🚀

by Archit vyas, Senior Product Manager

Hi, Surfsight™ AI-12 firmware v3.16 is now in beta. Enrolling gets your team early access to fixes for some of the most common field issues on Surfsight AI-12 dash cams — before they reach the wider rollout. To enroll, contact your TAM.

ℹ️ Surfsight AI-12 Beta: Early Access to key fixes ℹ️🚀

Scheduled Database Maintenance – Potential API Downtime

by Ben Goldfarb

We will be performing scheduled database maintenance on our US Cloud. During this time, you may experience a temporary loss of API access. When: September 28, 2025, from 22:00 to 23:00 PST (Previously scheduled for September 6,

Phishing Alert Update

by Ben Goldfarb

We are writing to update and clarify the Phishing Alert reminder sent earlier this week. This update confirms that there was no phishing attempt. What Happened: On July 11th, our service provider experienced a technical glitch that

URGENT: Phishing Alert – Protect Your Information!

by Ben Goldfarb

We are writing to alert you about recent phishing attempts that have been targeting many of our partners. Cyber attackers are sending fraudulent emails, often disguised as legitimate communications. Your vigilance is critical in protecting

URGENT: Phishing Alert – Protect Your Information!

Firmware Update 3.14 is Now Available

by Ben Goldfarb

Firmware and hardware updates

Firmware Update 3.14 is Now Available The latest firmware update, 3.14, for the AI-12 dashcam, is now Generally Available (GA). What’s included: Yawn Detection Auxiliary Camera Connection/Disconnection Alerts Enhanced the

Firmware Update 3.14 is Now Available

Firmware Update 3.13 is Now Available

by Ben Goldfarb

Firmware and hardware updates

Firmware Update 3.13 is Now Available The latest firmware update, 3.13, for the AI-12 dashcam is now Generally Available (GA). What’s included: Power loss file protection Increase privacy with watermarks General fixes and

Firmware Update 3.13 is Now Available

Important notice: changes to the Surfsight API

by Ben Goldfarb

Upcoming changes to the Surfsight® API may impact the use of your service. We will be changing the GPS data webhook "ID" field type from numeric to alphanumeric. After the change, the GPS coordinate data “ID” parameter type will be

Firmware 3.12.206 is rolling out!

by Sharon Schnee

Firmware and hardware updates

Firmware Update 3.12.206 is rolling out. The latest firmware update, 3.12.206, for the AI-12 dash cam is rolling out. What’s included: New NOM label in the Certification screen An issue that caused repeated rebooting of the device was

Firmware 3.12.206 is rolling out!

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