Partner Updates

support.surfsight.net/s/marketing-dashboard

RESOLVED - Code Red: Issue Retrieving Dashcams and Third-Party Events Not Created on US Cloud

by Dror Tesler, Senior Support Engineer

We are happy to inform you that the issue has been resolved. Please find further details below: Duration of the code red: 4 hours. Impact of the code red: Issue affecting dashcam retrieval and third-party event creation in the Partner

Code Red: Issue Retrieving Dashcams and Third-Party Events Not Created on US Cloud

by Dror Tesler, Senior Support Engineer

We are experiencing an issue affecting dashcam retrieval and third-party event creation in the Partner Portal, Surf UI, and related API calls. Partners impacted by the service outage: US cloud We appreciate your patience and apologize for

⚠️ Code Red: most AI-14 dashcams are offline; for those that remain online, all recording requests are failing ⚠️ – RESOLVED (2025-12-19 07:45 p.m. UTC)

by Daniel Sanchez, Technical support agent

We are happy to inform you that the issue has been resolved. Please find further details below. Duration of the service outage: 3 hours. Impact of the service outage: most AI-14 dashcams were offline; for those that remained online, all

⚠️ Code Red: most AI-14 dashcams are offline; for those that remain online, all recording requests are failing ⚠️ – RESOLVED (2025-12-19 07:45 p.m. UTC)

⚠️ Code Red: most AI-14 dashcams are offline; for those that remain online, all recording requests are failing ⚠️

by Daniel Sanchez, Technical support agent

Dear partners: We are currently experiencing a service outage affecting AI-14 dashcams. Please find further details below. Impact of the service outage: most AI-14 dashcams are offline; for those that remain online, all recording requests

⚠️ Code Red: most AI-14 dashcams are offline; for those that remain online, all recording requests are failing ⚠️

Code Red: service outage affecting recording downloads and streaming – RESOLVED (2025-11-03 07:30 p.m. UTC)

by Daniel Sanchez, Technical Support Agent

We are happy to inform you that the service outage affecting recording downloads and streaming has been resolved as of November 3, 2025, at 7:30 p.m. UTC. Please find further details below. Duration of the service outage: 30

⚠️ Code Red: service outage affecting recording downloads and streaming ⚠️

by Daniel Sanchez, Technical Support Agent

We are experiencing a service outage impacting downloading and streaming of recordings. Please find further details below. Impact of the service outage: users may encounter failed downloads, error messages when streaming recordings,

⚠️ Code Red: service outage affecting recording downloads and streaming ⚠️

C8-2025 is out! 🚀

by Ben Goldfarb

C8-2025 is out! 🚀 What’s included this time around? What’s new? Check it out! Disclaimer: The terms "partner" or "partnership" refers to a collaborative relationship and does not imply a legal partnership or joint venture. AI-14 Device

C8-2025 is out! 🚀

C7-2025 is out! 🚀

by Ben Goldfarb

C7-2025 is out! 🚀 What’s included this time around? What’s new? Check it out! Disclaimer: The terms "partner" or "partnership" refers to a collaborative relationship and does not imply a legal partnership or joint venture. Enhanced

C7-2025 is out! 🚀

C5-2025 is out! 🚀

by Ben Goldfarb

C5-2025 is out! 🚀 What’s included this time around? What’s new? Check it out! Disclaimer: The terms "partner" or "partnership" refers to a collaborative relationship and does not imply a legal partnership or joint venture. Streamlined

C5-2025 is out! 🚀

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