Partner Updates

support.surfsight.net/s/marketing-dashboard

Code Red: service outage affecting recording downloads and streaming – RESOLVED (2025-11-03 07:30 p.m. UTC)

by Daniel Sanchez, Technical Support Agent

We are happy to inform you that the service outage affecting recording downloads and streaming has been resolved as of November 3, 2025, at 7:30 p.m. UTC. Please find further details below. Duration of the service outage: 30

⚠️ Code Red: service outage affecting recording downloads and streaming ⚠️

by Daniel Sanchez, Technical Support Agent

We are experiencing a service outage impacting downloading and streaming of recordings. Please find further details below. Impact of the service outage: users may encounter failed downloads, error messages when streaming recordings,

⚠️ Code Red: service outage affecting recording downloads and streaming ⚠️

C8-2025 is out! 🚀

by Ben Goldfarb

C8-2025 is out! 🚀 What’s included this time around? What’s new? Check it out! Disclaimer: The terms "partner" or "partnership" refers to a collaborative relationship and does not imply a legal partnership or joint venture. AI-14 Device

C8-2025 is out! 🚀

C7-2025 is out! 🚀

by Ben Goldfarb

C7-2025 is out! 🚀 What’s included this time around? What’s new? Check it out! Disclaimer: The terms "partner" or "partnership" refers to a collaborative relationship and does not imply a legal partnership or joint venture. Enhanced

C7-2025 is out! 🚀

C5-2025 is out! 🚀

by Ben Goldfarb

C5-2025 is out! 🚀 What’s included this time around? What’s new? Check it out! Disclaimer: The terms "partner" or "partnership" refers to a collaborative relationship and does not imply a legal partnership or joint venture. Streamlined

C5-2025 is out! 🚀

C5 Release Notes: Early Insights🚀

by Ben Goldfarb

Get a first look at the upcoming C5 Release Notes! This pre-release overview highlights key information to help stakeholders with initial planning. Please be aware that these details are preliminary and not yet finalized. The official,

Code Red: RESOLVED - Partner/Surfsight Portal/API NA- not loading⚠️

We are happy to inform you that the issue “Partner/Surfsight Portal/API NA- not loading” has been resolved. Please find further details below. Approximate start of issue: 9:05 AM PST Approximate end of issue: 2:00 PM PST A detailed RCA

⚠️ UPDATE - 2025-05-14 20:45:00 UTC - Code Red: Partner/Surfsight Portal/API NA - Not loading⚠️

by Silvia Arce, Technical Support Engineer

We are still experiencing a service outage with the Partner/ Surfsight Portal / API NA - not loading. Our entire engineering team is fully engaged and continues working around the clock to restore functionality as quickly as possible. We

⚠️ Code Red: Partner Portal- not loading ⚠️

by Silvia Arce, Technical Support Engineer

We are experiencing a service outage with the Partner Portal - not loading. Our team is currently working to restore the service. We apologize for any inconvenience. This notice was delivered to employees and partners.

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